"With Oracle Service Cloud, we increased the efficiency, security, and credibility of our customer service channels by helping agents to resolve issues and improving the quality of answers to requests. We can integrate all of the stores within our website and expand communication between internal systems to optimize our processes."

"With Oracle Service Cloud we have significantly improved service levels and customer experience. First contact resolution is up from 50% to 80%, customer contact time is down, agent efficiency has shot up, and our managers can make informed decisions to drive continued growth. Our FAQ section has resulted in a …