Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Their patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
“The benefits to our culture were immediate – we were able to deliver eight thousand training sessions and harvest two thousand eight hundred training hours in the first three months. …
“With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement …
"Intradiem has been and will continue to be mission-critical technology for managing our contact centers – for the brick and mortar and virtual environments. The ability to monitor and act …
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