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OneDesk Case Studies

  • How a telecom services company uses OneDesk to manage support, project management, and deal flow

  • How an IT Consulting Firm Uses OneDesk Ticketing System

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  • Reference Rating
    4.7 / 5.0
    Customer References70 total
    About

    Jira Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service. It can manage all your email and support requests in one place, and never miss a Service Level Agreement with automated alerts.

  • Reference Rating
    4.7 / 5.0
    Customer References88 total
    About

    HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution. HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms.

  • Reference Rating
    4.7 / 5.0
    Customer References67 total
    About

    HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.

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