Jira Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service. It can manage all your email and support requests in one place, and never miss a Service Level Agreement with automated alerts.
Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.
NetHelpDesk is a leading help desk software, designed for MSPs, Internal Departments and the Education sector. The NetHelpDesk product has been developed since 1994, meaning they have over 2 decades of experience in the industry. This long history allows them to offer software that competes with their competitors, but at a lower cost.