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Read 38 Inbenta reviews and testimonials from customers, explore 61 case studies and customer success stories, and watch 3 customer videos to see why companies chose Inbenta as their Enterprise Search Software

Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 11+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.

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  • 38 Testimonials View
  • 61 Case Studies View
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Customer Rating Review Score based on 3502 reference ratings
4.7/5.0 (3502)
  • Spring 2025 Market Leader Enterprise Search Software
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  • 2024 Hot 100 Vendor Award

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38Testimonials

  • "Employees are not only taking the Inbenta-built Learn courses, they’re re-taking the courses — and they’re having a great time doing it."

    Brandon Horbowicz Vice President Retail Enablement

  • "We anticipate deflection to be 35% of incoming ticket volume."

    Julian T. Peebles Senior Director, Global Customer Care

  • "FranklinCovey Organizational Products recently partnered with Inbenta as we were looking for a new search tool that would enhance customer experience on our website. Inbenta has been one of the …

    Jared Lee Vice President, E-Commerce
37 more testimonials currently locked

61 Case Studies

  • Webjet - Customer Case Study

  • M&T saves $2M and transforms digital adoption with Inbenta

    Brandon Horbowicz Vice President Retail Enablement

  • Knab Bank - Customer Case Study

    Don van Arem Service Manager
60 more case studies currently locked

3 Customer Videos

  • Coupa Software - Customer Success Story (Julian T. Peebles - Senior Director, Global Customer Care)
    Play Video
    Julian T. Peebles Senior Director, Global Customer Care
  • Alterra Mountain Company - Customer Success Story
    Play Video
  • Schlage uses Inbenta software to increase customer self-service and reduce email tickets by 50%
    Play Video
    Megan McCluskey Senior Program Manager, Customer Experience Marketing and Communications
2 more videos currently locked

Additional Inbenta Information & Resources

Read Inbenta Reviews, Testimonials & Customer References from 38 real Inbenta customers.

Browse Inbenta Case Studies, Customer Success Stories, & Customer References from 61 businesses that use Inbenta.

Watch Inbenta Customer Videos to learn why 3 businesses chose Inbenta.

Explore answers to frequently asked questions about Inbenta.

FeaturedCustomers has 1,904,603+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.