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Inbenta

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Read 38 Inbenta reviews and testimonials from customers, explore 61 case studies and customer success stories, and watch 3 customer videos to see why companies chose Inbenta as their Enterprise Search Software

Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 11+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.

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Customer Rating Review Scorebased on 3256 reference ratings
4.7/5.0 (3256)
  • Market Leader 2025 2025
    Spring 2025Market LeaderEnterprise Search Software
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    Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

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38Testimonials

  • “Inbenta has provided Lojas Renner an evolution in online customer service. Our partnership has lasted four years and Inbenta has made huge improvements to our customer support and made cost reductions that have been so important for our business. Today, for example, more than 30% of e-mails are avoided through the instant answer feature.”

    Luciane FrancisconeCorporate Marketing General Manager
37 more testimonialscurrently locked

61 Case Studies

  • Skyscanner - Customer Case Study

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3 Customer Videos

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Additional Inbenta Information & Resources

Read Inbenta Reviews, Testimonials & Customer References from 38 real Inbenta customers.

Browse Inbenta Case Studies, Customer Success Stories, & Customer References from 61 businesses that use Inbenta.

Watch Inbenta Customer Videos to learn why 3 businesses chose Inbenta.

Explore answers to frequently asked questions about Inbenta.

FeaturedCustomers has 1,822,618+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.