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Read 38 Inbenta reviews and testimonials from customers, explore 61 case studies and customer success stories, and watch 3 customer videos to see why companies chose Inbenta as their Enterprise Search Software

Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 11+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.

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  • 38 Testimonials View
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Customer Rating Review Score based on 3558 reference ratings
4.7/5.0 (3558)
  • Spring 2026 Market Leader Enterprise Search Software
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38Testimonials

  • "Employees are not only taking the Inbenta-built Learn courses, they’re re-taking the courses — and they’re having a great time doing it."

    Brandon Horbowicz Vice President Retail Enablement

  • "After one month we saw YOY visit growth to our community of over 500%."

    Stacey Potts Help Suite & Community Forum Manager

  • “Developing new and creative ways to make information more searchable for our customers and our workers was key to improving both our customer experience and internal operations.”

    Megan McCluskey Senior Program Manager, CX Marketing and Communication
37 more testimonials currently locked

61 Case Studies

  • Claro - Customer Case Study

  • Skyscanner - Customer Case Study

  • America Movil - Customer Case Study

60 more case studies currently locked

3 Customer Videos

  • Alterra Mountain Company - Customer Success Story
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  • Schlage uses Inbenta software to increase customer self-service and reduce email tickets by 50%
    Play Video
    Megan McCluskey Senior Program Manager, Customer Experience Marketing and Communications
  • Coupa Software - Customer Success Story (Julian T. Peebles - Senior Director, Global Customer Care)
    Play Video
    Julian T. Peebles Senior Director, Global Customer Care
2 more videos currently locked

Additional Inbenta Information & Resources

Read Inbenta Reviews, Testimonials & Customer References from 38 real Inbenta customers.

Browse Inbenta Case Studies, Customer Success Stories, & Customer References from 61 businesses that use Inbenta.

Watch Inbenta Customer Videos to learn why 3 businesses chose Inbenta.

Explore answers to frequently asked questions about Inbenta.

FeaturedCustomers has 1,911,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.