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Read 38 Inbenta reviews and testimonials from customers, explore 61 case studies and customer success stories, and watch 3 customer videos to see why companies chose Inbenta as their Enterprise Search Software

Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 11+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.

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  • 38 Testimonials View
  • 61 Case Studies View
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Customer Rating Review Score based on 3474 reference ratings
4.7/5.0 (3474)
  • Spring 2025 Market Leader Enterprise Search Software
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  • 2024 Hot 100 Vendor Award

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38Testimonials

  • "We are already seeing a 7x ROI in various languages."

    Zo Silver Head of User Advocacy

  • "We reduced our incoming emails by nearly 90%."

    Christina Stembel Founder

  • “Using Inbenta was the key to understanding and closing important knowledge gaps in our self-help content. In just a few months, we achieved an 89% self-service rate. The implementation was …

    Mark Deaton Head of Customer Success
37 more testimonials currently locked

61 Case Studies

  • 8x8, Inc - Customer Case Study

  • Nationwide Building Society grows digital adoption by 133% with Inbenta’s Learn platform

    Liz Jones Product Owner, Digital Education

  • Fnac - Customer Case Study

    Ana Herrero Ecommerce Operations & Customer Service Manager
60 more case studies currently locked

3 Customer Videos

  • Alterra Mountain Company - Customer Success Story
    Play Video
  • Coupa Software - Customer Success Story (Julian T. Peebles - Senior Director, Global Customer Care)
    Play Video
    Julian T. Peebles Senior Director, Global Customer Care
  • Schlage uses Inbenta software to increase customer self-service and reduce email tickets by 50%
    Play Video
    Megan McCluskey Senior Program Manager, Customer Experience Marketing and Communications
2 more videos currently locked

Additional Inbenta Information & Resources

Read Inbenta Reviews, Testimonials & Customer References from 38 real Inbenta customers.

Browse Inbenta Case Studies, Customer Success Stories, & Customer References from 61 businesses that use Inbenta.

Watch Inbenta Customer Videos to learn why 3 businesses chose Inbenta.

Explore answers to frequently asked questions about Inbenta.

FeaturedCustomers has 1,895,966+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.