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Read 38 Inbenta reviews and testimonials from customers, explore 62 case studies and customer success stories, and watch 3 customer videos to see why companies chose Inbenta as their Enterprise Search Software

Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 11+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.

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  • 38 Testimonials View
  • 62 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3597 reference ratings
4.7/5.0 (3597)
  • Spring 2026 Market Leader Enterprise Search Software
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38Testimonials

  • “The Inbenta team is wonderful to work with. They do a lot of hand-holding when needed while also providing the tools to get the system up and running on your …

    Tina T. Manager, Membership Services

  • "I love the integration between Zendesk and Inbenta."

    Megan McCluskey Customer Experience Manager

  • “Since going live with Inbenta we have reduced our incoming support emails to almost a third of what it was.”

    Toby Kelly Knowledge Base Developer
37 more testimonials currently locked

62 Case Studies

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    Fernando Gouveia Director, Business Development

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3 Customer Videos

  • Alterra Mountain Company - Customer Success Story
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  • Schlage uses Inbenta software to increase customer self-service and reduce email tickets by 50%
    Play Video
    Megan McCluskey Senior Program Manager, Customer Experience Marketing and Communications
  • Coupa Software - Customer Success Story (Julian T. Peebles - Senior Director, Global Customer Care)
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    Julian T. Peebles Senior Director, Global Customer Care
2 more videos currently locked

Additional Inbenta Information & Resources

Read Inbenta Reviews, Testimonials & Customer References from 38 real Inbenta customers.

Browse Inbenta Case Studies, Customer Success Stories, & Customer References from 62 businesses that use Inbenta.

Watch Inbenta Customer Videos to learn why 3 businesses chose Inbenta.

Explore answers to frequently asked questions about Inbenta.

FeaturedCustomers has 1,933,089+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.