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Read 38 Inbenta reviews and testimonials from customers, explore 61 case studies and customer success stories, and watch 3 customer videos to see why companies chose Inbenta as their Enterprise Search Software

Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 11+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.

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  • 38 Testimonials View
  • 61 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3497 reference ratings
4.7/5.0 (3497)
  • Spring 2025 Market Leader Enterprise Search Software
    Press Release Report
  • 2024 Hot 100 Vendor Award

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38Testimonials

  • "The chatbot has the merit of providing a first answer and of not leaving a person in doubt for too long before a human action follows."

    Guillaume Ramel Project Manager for Digital Communication

  • “The relationship with Inbenta has been great from the beginning, with full support throughout the training process, development, launch and subsequent support. There has been a strong focus on the …

    Fútbol Emotion E-Commerce Manager

  • "Conversational solutions hold conversations with customers just like a regular relationship manager would. We have to make sure that they say the same things."

    Tanguy Vincent Head of Mission, Innovation and Digital
37 more testimonials currently locked

61 Case Studies

  • Allegion - Customer Case Study

  • Franklin Planner - Customer Case Study

    Jared Lee Vice President, E-Commerce

  • Neoenergia - Customer Case Study

    Renato Suplicy Head of Digital Strategies and Services
60 more case studies currently locked

3 Customer Videos

  • Schlage uses Inbenta software to increase customer self-service and reduce email tickets by 50%
    Play Video
    Megan McCluskey Senior Program Manager, Customer Experience Marketing and Communications
  • Coupa Software - Customer Success Story (Julian T. Peebles - Senior Director, Global Customer Care)
    Play Video
    Julian T. Peebles Senior Director, Global Customer Care
  • Alterra Mountain Company - Customer Success Story
    Play Video
2 more videos currently locked

Additional Inbenta Information & Resources

Read Inbenta Reviews, Testimonials & Customer References from 38 real Inbenta customers.

Browse Inbenta Case Studies, Customer Success Stories, & Customer References from 61 businesses that use Inbenta.

Watch Inbenta Customer Videos to learn why 3 businesses chose Inbenta.

Explore answers to frequently asked questions about Inbenta.

FeaturedCustomers has 1,902,078+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.