Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates. The ideal user is typically an IT, CX, KM or CS professional that maintains a high volume of website traffic (>20,000 sessions) and fields an extremely large number of incoming user inquiries.
Inbenta aims to improve business' self-service rate across various touchpoints - web, mobile, chat - through Enterprise & E-Commerce Search. Our patented NLP technology is so robust, it can match unstructured, incorrectly typed, ambiguous and intention-narrowed user search queries with structured, specific and concise FAQs and products. Our clients see an average self-service rate of 90% with Inbenta's technology. The result: customers find the information they want quickly and easily, without the need for support intervention.
Inbenta's team handles the implementation and training, leading to a very low barrier to adoption. Along with a team of expert linguists assigned to each client to help them understand the root cause of queries and how best to optimize their FAQs, Inbenta offers Backstage Analytics, an easy-to-navigate dashboard to easily manage content, track project progress, maintain knowledge bases and process support tickets.
Inbenta's solution is constantly expanding it's capabilities, including additional languages beyond the 25 currently available and additional integrations beyond web, mobile, Facebook Messenger, Kik, Slack and Skype. Additionally, Inbenta's work with machine learning is projected to make huge strides in customer interactions and experiences.
IBM Watson, Oracle Service Cloud, Artificial Solutions
Compared to other costly "build" type solutions, Inbenta utilizes existing knowledge bases, FAQs and inventories to bring intelligence into customer interactions with the shortest time to market. On top of being highly scalable and affordable, our clients see up to a 90% self-service rate after deployment - the highest in the industry.
Aside from seamless integration with web and mobile, Inbenta search can easily be integrated with a variety of help desk software, including Zendesk, Desk.com, and Salesforce Service Cloud. Inbenta's chatbot technology works with social platforms such as Facebook Messenger, Skype, Slack, and Kik.
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