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Coveo

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Read 159 Coveo reviews and testimonials from customers, explore 44 case studies and customer success stories, and watch 34 customer videos to see why companies chose Coveo as their E-Commerce Search

Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes.

Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products.

Stay up to date on the latest Coveo news and content:
- Coveo blog - https://www.coveo.com/blog/?utm_source=press-release&utm_medium=organic&utm_campaign=IR
- Coveo on LinkedIn - https://www.linkedin.com/company/coveo
- Coveo on YouTube - https://www.youtube.com/@CoveoAI

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  • 159 Testimonials View
  • 44 Case Studies View
  • 34 Customer Videos View
Customer Rating Review Score based on 3647 reference ratings
4.7/5.0 (3647)
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  • Spring 2026 Market Leader Enterprise Search Software
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159Testimonials

  • "Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal …

    Will Hudson Vice President, IT Marketing

  • "We’re deflecting about 425 more cases per month than we were before, which has resulted in significant cost savings."

    Gerard Cafaro Senior Director, Customer Support

  • "Coveo, another best-in-class solution, is the brains behind our central portal’s search engine and furthermore has the capacity internally to provide the right information at the right time from a …

    Jasmin Boudreau Business Leader and Global After-Sales Systems and Community Manager
158 more testimonials currently locked

44 Case Studies

  • Informatica - Customer Case Study

    Pattabhi Raman Associate Director, Global Support Infrastructure

  • Humana AI-Driven Relevance for Customer-Centric Healthcare

    Bruce Buttles Digital Channels Director

  • Athenahealth Achieves Self-Service Success Using KCS and Analytics

    Adam Mullen KCS Programs & Support Process
43 more case studies currently locked

34 Customer Videos

  • How Salesforce achieved a +90% self-service success rate – and got their highest CSAT ever
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    Jim Roth Executive Vice President, Customer Support
  • Appirio - Customer Success Story (Harry West - Head of Worker Experience Solutions)
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    Harry West Head of Worker Experience Solutions
  • BRP Centralizes its Global Dealership Self-Service Network with Coveo for Salesforce
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    Jasmin Boudreau Business Leader and Global After-Sales Systems and Community Manager
33 more videos currently locked

Additional Coveo Information & Resources

Read Coveo Reviews, Testimonials & Customer References from 159 real Coveo customers.

Browse Coveo Case Studies, Customer Success Stories, & Customer References from 44 businesses that use Coveo.

Watch Coveo Customer Videos to learn why 34 businesses chose Coveo.

FeaturedCustomers has 2,107,690+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.