177 Birdeye Testimonials

"If you’re looking to have a great reputation and customer experience, Birdeye is going to help you. Birdeye makes managing patient experience so easy for your staff. It helps get everyone’s feedback so your potential patients see you provide exceptional experience on a regular basis. And it’s no extra work! With Birdeye our happy customers are leaving reviews and it feels like we've done a complete 180."

“We’ve had a great experience with Birdeye. It actually delivered what it promised. Within just 6 months of using this platform, our review volume has gone up rapidly. Before joining Birdeye, it took us nearly 6 ½ years to collect 1500 reviews for all our dealerships but Birdeye got us 915 reviews in just 6 months. That’s really impressive. The platform really works.”

“Birdeye has revolutionized the way we engage customers and promote positive user-generated content online. This partnership has optimized the review generation process at the most critical touchpoints in the customer journey. Consumer feedback analytics now drive innovation and improvements in our organization.”

"Birdeye helps us convert more leads. Customers need to talk to somebody to make sure they get their questions answered. They want human interaction. They don’t just want to just add to cart and click to buy. Webchat allows the customer to talk to someone and lets our sales team answer questions to convert them to a sale."

"Birdeye makes it easy to turn our website traffic into leads. We're able to convert our web visitors into customers by making it easy for them and us to communicate via text. Reviews, Webchat, Referrals, Listings — every Birdeye feature has added tremendous value to our company."

"If you want to stay ahead, it’s all about keeping the competition in your rearview mirror."

"Customer experience is paramount for all Our employees. These surveys help us tweak Our strategic plan. Without birdeye, there Was no way to act on feedback."

"Switching to text-based surveys instantly Improved our results. Within 6 weeks, we Saw a 20-point increase in our NPS."

"Birdeye Pages provides an easy to use experience that gives our users the ability to find the right provider quickly. The speed to market and flexibility of the Birdeye team helped us accomplish our goals in a very short period of time and we were able to launch this tool in time for our critical sales period."

“Customers read reviews to help them make informed, educated decisions, and reviews help us build trust. In one year of using Birdeye's platform, we saw a 380% increase in the number of reviews our loan officers were getting.”

“Before we started with Birdeye, 5% of our customers came from online searches. We’re up to about 32% now and we’re closing a higher percentage of those deals.”

“We no longer live in a world where you can dictate to a consumer what to believe or think about your product, service, or brand. In my view, great companies are built on a relentless focus on customer experience. Today, if you want to call yourself a marketer, you need to be accountable to the customer experience.”

“Customers might stay for a while for a great product, but over time as new competitors arise, you can lose the opportunity to keep the customer. The key to recurring revenue is to keep the customer happy. I also always talk about the golden rule. How do you want to be treated? Do you want to be treated like you’re treating this customer? It is important to be that simple.”

“It’s in my DNA to help people, and CX is all about helping people best utilize their product and services. It is so important to keep your customers happy and retain them long term.”

“Marketing alone can give you some success, but you also need to do a great job with your existing customers. New and potential customers do a lot of research before choosing to do business with a company. It’s important to show them you’re engaged with customers across all channels, and therefore their best choice.”