177 Birdeye Testimonials

"If you’re looking to have a great reputation and customer experience, Birdeye is going to help you. Birdeye makes managing patient experience so easy for your staff. It helps get everyone’s feedback so your potential patients see you provide exceptional experience on a regular basis. And it’s no extra work! With Birdeye our happy customers are leaving reviews and it feels like we've done a complete 180."

“We’ve had a great experience with Birdeye. It actually delivered what it promised. Within just 6 months of using this platform, our review volume has gone up rapidly. Before joining Birdeye, it took us nearly 6 ½ years to collect 1500 reviews for all our dealerships but Birdeye got us 915 reviews in just 6 months. That’s really impressive. The platform really works.”

“Birdeye has revolutionized the way we engage customers and promote positive user-generated content online. This partnership has optimized the review generation process at the most critical touchpoints in the customer journey. Consumer feedback analytics now drive innovation and improvements in our organization.”

"With Birdeye Interactions we’re able to do everything in one spot, from texting patients for reminders to replying to reviews. It’s amazing!"

“Birdeye really does it all. Collects every review you need, presents the information in a clean, user friendly manner, and their support is always there to help you out along the way. Having previously used competitor reputation tools - there is no going back after discovering Birdeye.”

"In the weeks following Covid, we saw an immediate 60% decline in sales. By quickly making changes and understanding what our guests wanted, we are now seeing a 10% same-store sales growth, which has helped us to weather the pandemic. Leveraging our guest experiences has helped us to grow, even during very difficult times."

"Switching to Birdeye has made a big difference. The reporting and insights give us the data we need for actionable insights into our various locations. Our review count increased by 40% almost instantly upon implementing Birdeye."

"Birdeye automates a simple process for customers to share their experience. This not only provides a better customer experience, but also results in improved search engine ranking and naturally produces new leads."

"Not only are we able to see all our reviews in one place, but the dashboard also allows us to sort the reviews by source, sentiment, and time period so we can dig deeper. Birdeye saves us a lot of time, provides consistency, and streamlines our process so we can make data-driven decisions."

"The need to monitor our online reputation has been growing at record speed each year. We want to protect the reputation of our physicians and locations; therefore, we need to be aware of any problem in a timely manner. Birdeye allows us to do both."

"We looked at a lot of tools, but Birdeye was the only solution that helped us manage online reputation and guest experiences across all our locations. Their open API made integrating with our business systems very easy. Birdeye’s deep reporting and insights is imperative to our business needs."

"Reviews, a proactive review management strategy, and accurate restaurant listings are the pillars of our SEO strategy. Birdeye helps us with all three, and our teams realizing the impact of that. We have had multiple instances of negative reviews being re-posted as positive because of our team responding!"

"In the previous 8 months before Birdeye, our average monthly Google review count had been 25 reviews across 16 locations. Since we signed up with Birdeye, we have been getting 45-50 new reviews each month."

"I especially like Webchat on our site. Birdeye makes it easy for established and potential patients to reach out to us for information, and many of the ‘potentials’ have converted and booked appointments."

"Birdeye allows Smile Workshop to meet our patients where they're at within their preferred channel of communication, using one unified inbox. It is a game-changer for the patient experience!"