177 Birdeye Testimonials

"If you’re looking to have a great reputation and customer experience, Birdeye is going to help you. Birdeye makes managing patient experience so easy for your staff. It helps get everyone’s feedback so your potential patients see you provide exceptional experience on a regular basis. And it’s no extra work! With Birdeye our happy customers are leaving reviews and it feels like we've done a complete 180."

“We’ve had a great experience with Birdeye. It actually delivered what it promised. Within just 6 months of using this platform, our review volume has gone up rapidly. Before joining Birdeye, it took us nearly 6 ½ years to collect 1500 reviews for all our dealerships but Birdeye got us 915 reviews in just 6 months. That’s really impressive. The platform really works.”

“Birdeye has revolutionized the way we engage customers and promote positive user-generated content online. This partnership has optimized the review generation process at the most critical touchpoints in the customer journey. Consumer feedback analytics now drive innovation and improvements in our organization.”

"I enjoy that it is very easy to access and you can literally find everything so easy as well. Sending review requests is so easy and fast. I would recommend Birdeye to any offices that want easy ways to send out review request and easy ways to manage their reputation."

"So easy! The review requests are sent out by a Birdeye team member, so my staff doesn't have one more thing to do each day! Worthwhile investment!"

“We were looking for a system with which we could consistently generate a flow of reviews from our patients that would automatically get posted to Google or Facebook as well. Since we have 20+ locations, it was also important for us to have all the reviews flow into our main website, as well as a third-party verified link that would rank in Google. Birdeye did all this and more.”

“We (Sono Bello) live and die by our reputation. We are laser-focused on the patient experience from the top down. Our CEO and founder gets an email from the previous day of the reviews- it gives us a great pulse on the patients and overall success and challenges.”

"It is a really good way to control your reputation and easily direct all customers to the appropriate review sites to leave their feedback. For a large company like ours, it makes it so easy to manage the entire experience process."

"Birdeye has helped our business not only by improving our online reputation by capturing more of our brand advocates but also by helping give voice to all of our customers. We’re now able to discuss the customer experience with a shared understanding using real data – not simply advocating for what we “think” our customers want."

"We knew we had happy patients but the word wasn’t getting out. Birdeye was the best investment we made for promoting our practice."

"Having a great customer experience is so important in the apartment industry. We are managing people's homes, it’s a massive piece of their life, and people do their due diligence before making a decision. This is why it is crucial to have great reviews and keep your customers happy along every step of the customer journey. Birdeye helped us do that."

"Before Birdeye, the only way we could capture website leads was through a form. Now with Webchat, we've received over 1,400 leads. Webchat and business texting have become an essential part of our day-to-day business."

“Birdeye is a platform that allows easy access between us and the customers. I don’t have to individually text someone on a cell phone. I have a platform where I can copy and paste the same message and send it in bulk. I can also easily create and manage contacts on the platform. This saves me so much time.”

"I love that I can manage reviews, send automated campaigns, and chat with customers from one place. Birdeye makes the process so simple."

"Birdeye automates the process of asking clients to recommend us via SMS and email, helping us continuously grow our number of patients."