177 Birdeye Testimonials

"If you’re looking to have a great reputation and customer experience, Birdeye is going to help you. Birdeye makes managing patient experience so easy for your staff. It helps get everyone’s feedback so your potential patients see you provide exceptional experience on a regular basis. And it’s no extra work! With Birdeye our happy customers are leaving reviews and it feels like we've done a complete 180."

“We’ve had a great experience with Birdeye. It actually delivered what it promised. Within just 6 months of using this platform, our review volume has gone up rapidly. Before joining Birdeye, it took us nearly 6 ½ years to collect 1500 reviews for all our dealerships but Birdeye got us 915 reviews in just 6 months. That’s really impressive. The platform really works.”

“Birdeye has revolutionized the way we engage customers and promote positive user-generated content online. This partnership has optimized the review generation process at the most critical touchpoints in the customer journey. Consumer feedback analytics now drive innovation and improvements in our organization.”

“Our actions are supported and informed by immediate post-care engagement. It's not just lip service; it is implemented and deployed. We make what patients need and want the foundation of what we offer.”

“The customer should be top of mind in everything you do, and you can’t assume you know what your customer wants. In order to stay ahead of the competition and meet your consumers where they are, you have to listen to what customers are saying to you and about you, then act fast.”

“The digital world we live in has made it absolutely impossible for a company to ignore customer experience.”

“Our whole business is centered around customer experience. We go above our customers’ expectations because we know that’s what sets us apart, and what will make them refer us and call us again.”

“We’re not merely delivering a transaction, we’re also providing peace-of-mind for people and their pets. We advocate and help the family members who cannot speak for themselves—our pets! We understand how stressful and emotional it can be, and that’s why we focus on the overall experience. It’s what has kept us to grow and THRIVE.”

"Customers are enjoying the new option to text for communications. Prospects respond sooner. Using Birdeye Unified Inbox makes it much easier to communicate all in one place as a team."

"Our biggest challenge as a franchise business with locations all over the United States is ensuring a solid online presence. Pulling in reviews for all our locations is an absolute necessity, and we’ve been able to do this through Birdeye."

“Other vendors come to us and try to pitch their software. The thing that I love most about Birdeye is the dashboard and the ability to view everything on a daily basis, all in one place. The fact that I only have to go to one centralized place and view all of our reviews and reply right there is amazing. Even if I think I got all the reviews, I love that I can go to the ‘not responded’ tab to help me catch anything I missed. Seeing everything right there in one place makes my life so much easier.”

“Birdeye has been a big plus for our business. We found that 95% of our customers prefer a text message over a phone call. It’s very important to our customers to receive updates through a text message, and with Birdeye, we can communicate with our customers using their preferred method.“

"Birdeye allows us to be strategic, saves us time and improves our hospitality efforts, allowing us to keep all of our attention on the guest experience, not on the technology."

“When first signing up to Cube, I was most interested in review generation. I don’t always request reviews face to face, so I use the platform to send bulk review requests to all my customers at the end of every day.“

"Birdeye gave us an option to look at things differently. They really gave us an opportunity to expand our business to an online platform that we couldn't do ourselves."