177 Birdeye Testimonials

"If you’re looking to have a great reputation and customer experience, Birdeye is going to help you. Birdeye makes managing patient experience so easy for your staff. It helps get everyone’s feedback so your potential patients see you provide exceptional experience on a regular basis. And it’s no extra work! With Birdeye our happy customers are leaving reviews and it feels like we've done a complete 180."

“We’ve had a great experience with Birdeye. It actually delivered what it promised. Within just 6 months of using this platform, our review volume has gone up rapidly. Before joining Birdeye, it took us nearly 6 ½ years to collect 1500 reviews for all our dealerships but Birdeye got us 915 reviews in just 6 months. That’s really impressive. The platform really works.”

“Birdeye has revolutionized the way we engage customers and promote positive user-generated content online. This partnership has optimized the review generation process at the most critical touchpoints in the customer journey. Consumer feedback analytics now drive innovation and improvements in our organization.”

"Working with Birdeye has been good. We have been using the reviews software to request and manage our reviews - and the results speak for themselves!"

“Birdeye has revolutionized the way we engage customers and promote positive user-generated content online. This partnership has optimized the review generation process at the most critical touchpoints in the customer journey. Consumer feedback analytics now drive innovation and improvements in our organization."

“We started using Birdeye because it offered a single sign and began utilizing Reviews and Listings to help as a springboard for our SEO and organic campaigns. Within the first year, we cut our CRM budget and PPC and haven't had to go back — providing a really cost-efficient opportunity for our clients.”

"Birdeye has evolved beyond review management to include a broad range of features that significantly enhance not only our customer service but also other aspects of business improvement.”

“I think when somebody is trying to chat on the website, they don't want to talk on the phone. They just want to know the answers to their questions. Messaging and Webchat make it easy for us to respond to customers and get them the answers they need. And if the chat goes inactive or they leave the website, the conversation then switches to text messaging. This has saved us a lot of business because we can always get back to potential customers in just a few minutes."

“We pride ourselves on reviews and stand out from our competitors because of the reviews we have. Birdeye helps us communicate with our customers, which makes our reviews more robust.So we stand out in terms of the amount and the quality of our reviews.”

"Before Birdeye, we were using emails as the only channel of review requests. After implementing SMS requests through Birdeye, we saw immediate results and doubled the number of reviews we're generating on a monthly basis."

“We use Birdeye to request reviews, which can be sent out in just two clicks if the recipient is already in our database. This efficiency is crucial for us.”

"When we searched 'appliance shop Salisbury,' our business appeared everywhere at the top of the results. You had to scroll down to the bottom of the page before you saw any other listings, even from major corporate competitors."

"Prior to Birdeye, our review process was completely manual and not very consistent. We often asked for reviews but didn't have a proper follow-up cadence."

"Investing in Birdeye was a significant step for us. We had to take a leap of faith because our previous methods weren't working. Fortunately, the decision paid off, giving us the help we desperately needed."

"Command Central provides a bird's-eye view of all our locations and errors in one place, enabling us to quickly identify specific issues such as broken or missing social integrations.”