"For organizations looking to scale service departments while sustaining the quality of customer interactions, bot involvement is often a double-edged sword. Traditionally when adopting chatbots, organizations are pushed to evaluate the tradeoffs of customer experience in search of productivity gains and scalability. Blended Conversations from Zoho Desk provides a best-of-both-worlds …

"I was impressed by the array of features on the table and the pricing was also extremely competitive compared to other applications on the market."