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Help Scout

Read 62 Help Scout reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 14 customer videos to see why companies chose Help Scout as their Conversational Messaging

Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

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  • 62 Testimonials View
  • 33 Case Studies View
  • 14 Customer Videos View
Customer Rating Review Score based on 3892 reference ratings
4.7/5.0 (3892)
  • Summer 2025 Top Performer Live Chat Software
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62Testimonials

  • "Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. …

    Ramin Sabour Co-Founder

  • "Using Help Scout’s help desk and Docs knowledge base makes it easy for students to find answers and discover resources."

    Rachel Korb Community & Operations Manager

  • "Help Scout makes my life infinitely easier. The ease of use for reports makes me a Help Scout devotee for life. We’ve been able to support more customers over time …

    Hadas Look Director of Supply Chain Integrity
61 more testimonials currently locked

33 Case Studies

  • Why Underground Printing Switched from Gmail to Help Scout

    Rishi Narayan Co-founder and Managing Owner

  • How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume …

    Eryn Chesney Manager of CX

  • SpotOn Marketing - Customer Case Study

    Simon Salomonsson CEO
32 more case studies currently locked

14 Customer Videos

13 more videos currently locked

Additional Help Scout Information & Resources

Read Help Scout Reviews, Testimonials & Customer References from 62 real Help Scout customers.

Browse Help Scout Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Help Scout.

Watch Help Scout Customer Videos to learn why 14 businesses chose Help Scout.

FeaturedCustomers has 1,973,940+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.