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Help Scout

Read 62 Help Scout reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 14 customer videos to see why companies chose Help Scout as their Conversational Messaging

Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

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  • 62 Testimonials View
  • 33 Case Studies View
  • 14 Customer Videos View
Customer Rating Review Score based on 3858 reference ratings
4.7/5.0 (3858)
  • Summer 2025 Top Performer Live Chat Software

62Testimonials

  • "Using the Android App has made my life 10x easier. I can now respond to my customers even quicker, while I'm on the go. I love it!"

  • “We tested a few different options, and I am a huge fan of simplicity. Help Scout was by far the easiest to use for my team and me. It was …

  • “The Salesforce integration helps us keep all of our ducks in a row - from outbound sales activity to onboarding to customer service.”

61 more testimonials currently locked

33 Case Studies

  • Springboard - Customer Case Study

  • BeerMenus - Customer Case Study

  • Materiales Defabrica - Customer Case Study

32 more case studies currently locked

14 Customer Videos

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Additional Help Scout Information & Resources

Read Help Scout Reviews, Testimonials & Customer References from 62 real Help Scout customers.

Browse Help Scout Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Help Scout.

Watch Help Scout Customer Videos to learn why 14 businesses chose Help Scout.