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Help Scout

Read 62 Help Scout reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 14 customer videos to see why companies chose Help Scout as their Help Desk Software

Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

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  • 62 Testimonials View
  • 33 Case Studies View
  • 14 Customer Videos View
Customer Rating Review Score based on 3979 reference ratings
4.7/5.0 (3979)
  • Summer 2026 Top Performer Live Chat Software
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62Testimonials

  • “It’s the simplicity that I really like. Help Scout is no less powerful, but it’s easy for our team to use. The onboarding takes literally 5 minutes, maybe 10. That …

    Emmanuel Quartey Head of Growth

  • "Help Scout + Pipedrive integrations helps us close deals right within Help Scout. If the team needs further details, they can just click to go straight into the Pipedrive record."

    Brock Jackson Co-founder

  • "We live by deadlines and responses, and Help Scout reporting helps us keep a pulse on what's going on."

    Diana Murray Director of Business Development
61 more testimonials currently locked

33 Case Studies

  • How BombTech Golf Increased Customer Satisfaction as Their Business Scaled

    Tyler Sullivan Founder

  • Litmus Boosts Customer Retention Rate by 26% with Help Scout

    Taylor Davis Senior Director of Customer Experience

  • LanguaTalk improves onboarding success with Help Scout

32 more case studies currently locked

14 Customer Videos

13 more videos currently locked

Additional Help Scout Information & Resources

Read Help Scout Reviews, Testimonials & Customer References from 62 real Help Scout customers.

Browse Help Scout Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Help Scout.

Watch Help Scout Customer Videos to learn why 14 businesses chose Help Scout.

FeaturedCustomers has 2,119,486+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.