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Help Scout

Read 62 Help Scout reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 14 customer videos to see why companies chose Help Scout as their Conversational Messaging

Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

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  • 62 Testimonials View
  • 33 Case Studies View
  • 14 Customer Videos View
Customer Rating Review Score based on 3775 reference ratings
4.7/5.0 (3775)
  • Summer 2025 Top Performer Live Chat Software

62Testimonials

  • "We're loving the new Inbox!"

  • “As a customer success manager working in Salesforce, it's really helpful to be instantly caught up on any recent or outstanding support issues when nurturing a customer relationship. With the …

  • "From mobile improvements, to ‘following’ conversations, to auto-refreshing the pages (noticed this morning!) you guys keep adding things that make our jobs easier!"

61 more testimonials currently locked

33 Case Studies

  • Mixmax - Customer Case Study

  • How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume …

  • Mukama - Customer Case Study

32 more case studies currently locked

14 Customer Videos

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Additional Help Scout Information & Resources

Read Help Scout Reviews, Testimonials & Customer References from 62 real Help Scout customers.

Browse Help Scout Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Help Scout.

Watch Help Scout Customer Videos to learn why 14 businesses chose Help Scout.