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Help Scout

Read 62 Help Scout reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 14 customer videos to see why companies chose Help Scout as their Conversational Messaging

Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

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  • 62 Testimonials View
  • 33 Case Studies View
  • 14 Customer Videos View
Customer Rating Review Score based on 3799 reference ratings
4.7/5.0 (3799)
  • Summer 2025 Top Performer Live Chat Software

62Testimonials

  • “The execution was better than I could have hoped for. We can type in natural language when we want the ticket to reappear — next week, after a month, tomorrow …

  • "One of the biggest challenges I had over the years was managing multiple inboxes in Gmail. The administrative overhead was astounding. It was very very time consuming."

  • "I use all of Help Scout’s features. In other software, you typically see extra features that aren’t used and ultimately get distracting — but my experience on Help Scout is …

61 more testimonials currently locked

33 Case Studies

  • Threadless - Customer Case Study

  • GrowSurf - Customer Case Study

  • BeerMenus - Customer Case Study

32 more case studies currently locked

14 Customer Videos

13 more videos currently locked

Additional Help Scout Information & Resources

Read Help Scout Reviews, Testimonials & Customer References from 62 real Help Scout customers.

Browse Help Scout Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Help Scout.

Watch Help Scout Customer Videos to learn why 14 businesses chose Help Scout.