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Help Scout

Read 62 Help Scout reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 14 customer videos to see why companies chose Help Scout as their Conversational Messaging

Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

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  • 62 Testimonials View
  • 33 Case Studies View
  • 14 Customer Videos View
Customer Rating Review Score based on 3763 reference ratings
4.7/5.0 (3763)
  • Summer 2025 Top Performer Live Chat Software

62Testimonials

  • "Help Scout is by far the best support product I have ever used."

  • "Help Scout is clearly designed with the everyday support professional in mind. It is exactly what we were looking for at Trello."

  • "Help Scout has helped us keep the personal touch with customers, where other help desks couldn’t."

61 more testimonials currently locked

33 Case Studies

  • Brain.fm - Customer Case Study

  • SpotOn Marketing - Customer Case Study

  • Ugmonk - Customer Case Study

32 more case studies currently locked

14 Customer Videos

  • Tattly - Customer Success Story (Tina Roth Eisenburg - Founder & CEO)
  • TeamSnap - Customer Success Story (Amy Teten - VP of Customer Experience)
  • Threadless - Customer Success Story (Brianne Henderlong - Community Experience Director)
13 more videos currently locked

Additional Help Scout Information & Resources

Read Help Scout Reviews, Testimonials & Customer References from 62 real Help Scout customers.

Browse Help Scout Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Help Scout.

Watch Help Scout Customer Videos to learn why 14 businesses chose Help Scout.