OVERALL CUSTOMER
REFERENCE RATING
4.7

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"We live by deadlines and responses, and Help Scout reporting helps us keep a pulse on what's going on..."
Diana Murray
Director of Business Development
"As a customer success manager working in Salesforce, it's really helpful to be instantly caught up on..."
Charlotte Cerf
Director of Customer
"The Android app allows us to quickly handle incoming customer messages, whether it's with a quick rep..."
Thomas Tenkely
General Manager
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"At SpotOn, we strive to create long-lasting relationships with over 500 clients, which is why our Cus..."
Simon Salomonsson
CEO
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"Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox - jus..."
Brianne Henderlong
Community Experience Director
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"Help Scout’s productivity reports showed us we didn’t need to have a team working around the clock...."
Jen Skene
Director of Operations
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"Using Help Scout has tripled our productivity—a mix of all the features have made us more responsive..."
Ilya Ornatov
Founder
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"The integration has been great! It looks nice in Salesforce, and pulls in old Help Scout conversation..."
Alyssa Ciorciari
User Support Manager
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"It’s the simplicity that I really like. Help Scout is no less powerful, but it’s easy for our team to..."
Emmanuel Quartey
Head of Growth
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"Help Scout has given our team the ability to manage communications much more efficiently. While we we..."
Kevin Meinholz
Enrollment & Retention
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"From mobile improvements, to ‘following’ conversations, to auto-refreshing the pages (noticed this mo..."
Dan Chelgren
Support Manager
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"I'm so much happier now that we're using Help Scout. It's been life changing...."
Sydney Lynch
Product Support Specialist
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"Help Scout is the one-stop shop for our customer success team here at Litmus. Truly, it’s the help de..."
Litmus
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"Help Scout is intuitive and reliable for Basecamp's support team. It’s a pleasure to work with and le..."
Kristin Aardsma
Basecamp
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"Managing your HelpDesk has never been easier thanks to HelpScout an amazing tool for any SMB!custserv..."
Smooch
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"Having the ability to know exactly how we're performing, and having it laid out in a straightforward,..."
Influitive
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Testimonials & Customer References of individual Help Scout customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Help Scout is the right business software or service for your company.

We monitor all 33 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.