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  • Help Scout

  • Website www.helpscout.net
  • Headquarters Massachusetts
OVERALL CUSTOMER
REFERENCE RATING
4.7
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"We live by deadlines and responses, and Help Scout reporting helps us keep a pulse on what's going on..."
Diana Murray
Director of Business Development
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"Using the Android App has made my life 10x easier. I can now respond to my customers even quicker, wh..."
Donn Felker
Founder
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"Help Scout’s productivity reports showed us we didn’t need to have a team working around the clock...."
Jen Skene
Director of Operations
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"Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox - jus..."
Brianne Henderlong
Community Experience Director
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"As a customer success manager working in Salesforce, it's really helpful to be instantly caught up on..."
Charlotte Cerf
Director of Customer
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"Before Help Scout, we were spending six figures annually for the totality of our tool set. When we mo..."
Amy Teten
VP of Customer Experience
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"If you’re a one-man team Gmail, Stars and folders work well. The second you’re above two people — it..."
Jonathan Kennedy
Owner
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"One of the biggest things for us was that it was the same platform that a support agent could be work..."
Ashley Cayla
Senior Manager of Customer Experience
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"The Salesforce integration helps us keep all of our ducks in a row - from outbound sales activity to..."
Tim Gusweiler
Co-Founder
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"At SpotOn, we strive to create long-lasting relationships with over 500 clients, which is why our Cus..."
Simon Salomonsson
CEO
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"Now we have much more information about the customer writing in than we had before. Help Scout makes..."
Nichelle Price
Customer Insight Analyst
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"Having the ability to know exactly how we're performing, and having it laid out in a straightforward,..."
Influitive
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"Managing your HelpDesk has never been easier thanks to HelpScout an amazing tool for any SMB!custserv..."
Smooch
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"Help Scout is intuitive and reliable for Basecamp's support team. It’s a pleasure to work with and le..."
Kristin Aardsma
Basecamp
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"The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plug..."
Zapier
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"I love that you can quickly plug-in and customize a saved reply when you’re responding to a customer...."
Emily Kinzig
Customer Support
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Testimonials & Customer References of individual Help Scout customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Help Scout is the right business software or service for your company.

We monitor all 33 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.