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"We couldn’t be more pleased with VPI. We used to struggle to perform 90 QA checks per month. Now we are at 1,680 QA evaluations per month, and keep increasing. Our staff loves it."
“We email calls to the DA's office frequently … we have four supervisors in our dispatch responsible for pulling calls when it's needed. They can do that so much faster now … the speed and capabilities of the VPI system are phenomenally different from the old system.”
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts …
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, …
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
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