PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
“PlayVox has been a game changer for us ever since we onboarded it as a QA tool for Support interactions almost 2 years back. At BrowserStack, “Quality” forms the basis of everything we do. Whether it is our products, the support or the overall customer experience, we always look to better it. PlayVox has helped us do exactly that. Our 98% CSAT is a testimony. The tool integrates with our ticketing system with ease. No customization, no outsourcing of integration efforts, no unnecessary costs. It just works! We not only use it to assess the quality of transactions on a daily basis, it has also allowed us to seamlessly integrate the feedback into our agent/engineer training modules. We are able to precisely track the progress made by each member on specific areas and close the loop with customized feedback. The best part was that we never had to hire a dedicated team to do the quality assurance. The tool is so easy to onboard that the Leads and Managers are able to work on this on their own. We have not made use of all of it’s features yet and look forward to unleashing a lot more awesomeness once we do.”
Read Playvox Reviews, Testimonials & Customer References from 42 real Playvox customers.
Browse Playvox Case Studies, Customer Success Stories, & Customer References from 4 businesses that use Playvox.