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PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
“With Playvox, we were able to take a more human and less robotic approach to our routine evaluations and coaching. This is thanks to profile pictures, signature and customized templates …
“Playvox has been the best onboarding experience for me ever. They were very supportive right from the beginning. We had this conversation about what we need, and we had multiple …
“We were able to initiate a global shift alignment within 30 days to know exactly where we needed to put all of our people on what shifts 24/7 because we …
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