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PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
“[PlayVox] is a very useful tool that makes quality checks faster, easier, and more comprehensive.”
“Even though the role of the QA department is to critique, it can and should be done in a way that’s productive, and outlines the path to improvement, With positive …
“With so many agents in various locations, being able to capture all of that data on one scorecard and having reports at our fingertips is priceless.”
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