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PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
“It is simply awesome. I like Playvox, it is easy to use and helpful, i.e. when we need to learn something new, the learning courses are great! I would definitely …
“Before Playvox, requests for customer data would take hours—sometimes days. At a certain point, we had to start turning down requests. Everything was just being either paused or delayed. Finding …
“With Playvox, we were able to take a more human and less robotic approach to our routine evaluations and coaching. This is thanks to profile pictures, signature and customized templates …
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