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PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
“We’re really satisfied with the jump we’ve seen in CSAT. Playvox has helped us better understand where our Member Success team is successful and where we could use a little …
“Customer AI saves me the analysis time and gives me a place to refer back to when I need to tell a story internally. It’s a great way for us …
“With so many agents in various locations, being able to capture all of that data on one scorecard and having reports at our fingertips is priceless.”
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