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“Many of the issues that are escalated to support are complex because our customers are tech-savvy. We needed to ensure we had coverage without sacrificing support or service.”
“We are building a new business, building a new product Team is growing pretty fast and we need to put some processes in place, we started with performance and customer satisfaction and our next step is the quality assurance to make sure that the quality of the interactions of our agents are having with the customers are up to level.”
ETQ, part of Hexagon, is the leading provider of quality, EHS and compliance management software, trusted by the world’s strongest brands. More than 600 customers globally, spanning industries such as pharmaceuticals, electronics, heavy industry, food and beverage, and medical devices, benefit from ETQ to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. ETQ Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Only ETQ lets customers configure industry-proven quality processes to their unique needs and business vision. ETQ was founded in 1992 and has main offices located in the U.S. and Europe.
ProShop cloud ERP is a revolutionary and completely unique approach to manufacturing software. It’s more than ERP software. It is more than MES and QMS software. It’s an innovative new way to manage every aspect of your front office and shop floor better than anything on the market. Their list of modules is one of the most complete on the market. They typically replace 3-5 other software systems with ProShop. But it’s not just about their features! Their usability and modern web-based navigation is taking the machine shop ERP world by storm! What is unique is how ProShop works. It links every corner of your company to all the others in a powerful but simple way so you can make the best decisions about how to run your business.
At WoodWing, we liberate organizations from their content and information inefficiencies. For over two decades, we've been a beacon of innovation, providing solutions that streamline multichannel publishing, quality management, digital asset, and document management processes. Our product portfolio caters to all sectors, improving content creation and information management efficiency. WoodWing Software is a private limited company (BV) with headquarters in the Netherlands, offices in the US and Malaysia, commercial staff in LATAM, and a global partner network. The company was founded in 2000 and has a global workforce exceeding 200 employees.
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