Playvox Testimonials

“Playvox has been crucial to Angi being able to take back control of our agent operations. Driving accountability across our agent pool has not just improved customer experience and financial performance, it has also increased our team’s ability to deliver on both of those metrics as other factors outside of our control shift. We would not be able to effectively run our contact center without Playvox.”

“We needed a way to manage our support quality assurance evaluations that integrated with ZenDesk and allowed customized access to managers and team leads, as well as a platform that could provide metrics for all our QA heuristics. Playvox had this functionality and integration, along with a number of bonus features. Our sales team is now using it to manage their coachings as well.”