“We are building a new business, building a new product Team is growing pretty fast and we need to put some processes in place, we started with performance and customer satisfaction and our next step is the quality assurance to make sure that the quality of the interactions of our …

“Before Playvox, requests for customer data would take hours—sometimes days. At a certain point, we had to start turning down requests. Everything was just being either paused or delayed. Finding the data we needed was time-consuming and prone to the human error that goes along with manual tagging.”