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Scorebuddy

Read 17 Scorebuddy reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch 3 customer videos to see why companies chose Scorebuddy as their Quality Management Software

Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions they provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience.

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  • 17 Testimonials View
  • 15 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 1365 reference ratings
4.8/5.0 (1365)

17Testimonials

  • "From the very first day we integrated Scorebuddy into our business, we have seen a positive impact in our overall day to day activity, employee engagement, and overall happiness with …

    Beth Hendrickson Vice President of Operations of Operations

  • "Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as our quality team saved hours every week by not having …

    Veronika Halouzkova Senior Customer Service Manager

  • "Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its Scorecards & Analytics, enabling me to manage, coach, and improve my team."

    Leonie Cooper Resolution Manager
16 more testimonials currently locked

15 Case Studies

  • 5CA improves customer service quality with Scorebuddy in just a few months

    Linda Matthijs Responsible for Global Quality Management

  • World Wildlife Fund improves agent quality with Scorebuddy using 3x weekly self-scoring

    Ben Adaway Head of Support Services Development

  • Allianz streamlines quality monitoring for 30+ managers with Scorebuddy

    Nikki Woolgar People, Performance and Development Manager
14 more case studies currently locked

3 Customer Videos

  • Sun Life - Customer Success Story (Monica Cadenas - International Coach)
    Play Video
    Monica Cadenas International Coach
  • Benefits of Scorebuddy Staff Scorecard Reporting Software
    Play Video
    Nikki Woolgar People, Performance and Development Manager
  • British Red Cross - Customer Success Story (Chandni Sahni - Training and Quality Assurance Programme Manager)
    Play Video
    Chandni Sahni Training and Quality Assurance Manager
2 more videos currently locked

Additional Scorebuddy Information & Resources

Read Scorebuddy Reviews, Testimonials & Customer References from 17 real Scorebuddy customers.

Browse Scorebuddy Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Scorebuddy.

Watch Scorebuddy Customer Videos to learn why 3 businesses chose Scorebuddy.

FeaturedCustomers has 2,129,080+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.