Scorebuddy

Read 17 Scorebuddy reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch 3 customer videos to see why companies chose Scorebuddy as their

Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions they provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience.

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  • 17 Testimonials View
  • 15 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 1134 reference ratings
4.8/5.0 (1134)

17Testimonials

  • "Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board."

    Roni Reid Quality Assurance Officer

  • "We were growing fast and we needed a piece of software that was flexible. A dashboard that provided instant feedback directly to agents was another major reason for selecting Scorebuddy. …

    Linda Matthijs Responsible for Global Quality Management

  • "QA is an invaluable source of feedback—if something isn’t working, this information needs to be shared immediately. Through evaluations completed on Scorebuddy, we can analyze 100% of our interactions to …

    Orla Murphy Business Assurance Manager
16 more testimonials currently locked

15 Case Studies

  • Allianz - Customer Case Study

    Nikki Woolgar People, Performance and Development Manager

  • How Scorebuddy Helps to Create the Effortless Customer Experience

  • How The Echelon Group increased employee engagement with Scorebuddy

    Beth Hendrickson Vice President of Operations of Operations
14 more case studies currently locked

3 Customer Videos

  • Benefits of Scorebuddy Staff Scorecard Reporting Software
    Play Video
    Nikki Woolgar People, Performance and Development Manager
  • British Red Cross - Customer Success Story (Chandni Sahni - Training and Quality Assurance Programme Manager)
    Play Video
    Chandni Sahni Training and Quality Assurance Manager
  • Sun Life - Customer Success Story (Monica Cadenas - International Coach)
    Play Video
    Monica Cadenas International Coach
2 more videos currently locked

Additional Scorebuddy Information & Resources

Read Scorebuddy Reviews, Testimonials & Customer References from 17 real Scorebuddy customers.

Browse Scorebuddy Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Scorebuddy.

Watch Scorebuddy Customer Videos to learn why 3 businesses chose Scorebuddy.

FeaturedCustomers has 1,899,738+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.