Scorebuddy Testimonials

"From the agents on the front line of customer service being scored by their quality assurance teams, to the bank's fraud units fielding customer calls when they suspect there has been a fraudulent transaction committed on their account, Scorebuddy is being used to capture and report on how agents are handling every type of transaction with the customer. The main reason for selecting Scorebuddy is because of its flexibility as a stand-alone solution and the rich data and analytics provided by the system. Themes and trends can be obtained for calls that went well, and for those that did not meet the mark. We partner with Scorebuddy by providing them with our QA roadmap to help us determine which things we would like to see in their next release. We are very pleased with the Scorebuddy team's collaboration and responsiveness."

"Scorebuddy has made Permanent TSB’s quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results. The in-depth, accessible reports provide us with genuinely insightful data which we use to improve performance across multiple areas of the business."