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"Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its Scorecards & Analytics, enabling me to manage, coach, and improve my team."
"Over 40 managers in Allianz use Scorebuddy for quality monitoring their teams, which consist of 300+ agents. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards …
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance …
Insocial give your customers a voice. Send out effective and easy to-fill-in surveys throughout the customer journey. Analyse the results in their personalised dashboards and start taking action! Transform your …
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