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“VPI’s technical and customer service is outstanding. Their support staff has always given 110% on any issue or question we’ve had with the system. In more than two years, we’ve had only one very minor issue and VPI took care of us immediately. This came of great comfort to us …
"Before VPI, we had agents with calculators on their desk and little mini-spreadsheets they would build where they would go into their phone stats and try to plug in data to calculate where they were at. It was a very manual process."
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts …
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
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