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"More than 60% of US consumers prefer to use self-service to resolve everyday issues with the remaining 40% working directly with a support representative for the most complex issues."
"As your call center team grows, scheduling can become a nightmare. <br /> AI can help."
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a …
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