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“We also really liked the Iguana self-service web portal, to enable our end users to log and track their own queries independently. It has enabled us to provide a really flexible and accessible way to support our end users, freeing our agents to focus on resolving issues.”
“We have changed the structure of our department to provide 1st, 2nd and 3rd line support. With Sostenuto we can allocate calls and tasks to different lines of support according to workloads and can track progress to completion with a full audit trail. It helps us to manage individual workloads …
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, ServiceNow helps the modern enterprise operate faster and …
Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and …
TOPdesk founded in Delft, the Netherlands, over 25 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – …
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