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“We have changed the structure of our department to provide 1st, 2nd and 3rd line support. With Sostenuto we can allocate calls and tasks to different lines of support according to workloads and can track progress to completion with a full audit trail. It helps us to manage individual workloads …
“Fast expansion together with dramatic changes in our IT requirements meant our old system just couldn’t cope. We had no effective means of distinguishing between service and change requests and 90% of our time was spent responding reactively to user demands. The time had come to create a best-practice IT …
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, ServiceNow helps the modern enterprise operate faster and …
TOPdesk founded in Delft, the Netherlands, over 25 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – …
SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10,000 customers, …
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