“Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. All Sunrise users, up to senior management, can see the difference now we have upgraded to SaaS.”
“We had been contracting out the support desk to external providers for several years but it just wasn’t delivering what we needed as a business. If issues arose, a lot of it was fixed via remote controlling onto staff devices, but the timeliness of the response was poor and lacklustre. …
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