272 Qualtrics Testimonials

“There have been a number of situations where had we not had Qualtrics in place we would not have known quickly about a customer concern, if ever.”

"When the customer experience breaks, our customers go to Customer Care and that’s the repository where we deal with the complaints. Before Qualtrics, we apologized and tried to resolve. But after Qualtrics, we added a new layer - we action improvements to fix the pain points of the customer and prevent it from happening again."

"Qualtrics allows us to continually reinforce the link between employee and customer experience."

“Clayton Homes’ purpose is ‘Opening doors to a better life, one home at a time.’ Qualtrics helps us achieve this mission by delivering the first-hand knowledge we need from both customers and team members in a robust, easy-to-use platform. With Qualtrics we have a steady stream of quality insight at our fingertips.”

“We needed a better pulse on these individuals to make sure they were experiencing the outcomes intended by our programs, and Qualtrics has added real value to that effort.”

“Even with a small research team, we are able to respond to all requests and make more of an impact on the organization, as well as think of new ways to use Qualtrics for data collection of all kinds. It makes a huge difference to have centralized data and an enterprise tool with advanced features and a secure, role-based access. And the great customer service at Qualtrics makes them feel like a ‘partner’ rather than simply a vendor.”

“Our Fortune 500 clients are spending millions of dollars in advertising so it has to be right. Timing is critical and they count on us to deliver quick and accurate results. When we saw the ease of use and advanced features of Qualtrics, we were hooked. Having both simplicity and sophistication in a single platform gives us the best of both worlds.”

“In academia, the use of Qualtrics can be far more dynamic than just handing out a quick survey on a course assessment. It’s invaluable.”

"With our HOVR line, we’ve gained a foothold in a space we didn’t have before. Now we can do that again, and again, and again."

"The Qualtrics platform has really allowed us to understand at a deeper level what outdoor family enthusiasts are looking for It’s changing how we advertise, it’s changing our creative content, and it’s changing how we think about what we put in our stores."

"The XM platform is the right technology to match our vision of making every experience as good as our product experience."

“Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product.”

“Qualtrics allows us to continually reinforce the link between employee and customer experience. When our employees are engaged, our customers are advocating our brand. That, for us, is the way forward.”

“Qualtrics experience data humanizes the work we're doing, and that close connection with our customers is what will continue to set us apart in the future."

“Other utilities around the country have called us to ask us how we did this bill transformation, and how we did it so quickly. Well, we used Qualtrics."