283 Qualtrics Testimonials

“Qualtrics provides Clarins with a modern platform, helping us capture insights, identify opportunities, and act in real time to continually improve the customer experience, both offline and online. Qualtrics was first launched in Clarins APAC in 2020, and has since been implemented in the EMEA region in April 2021.”

"Our challenges were lack of consistent, actionable customer feedback that could be shared throughout the business. To solve that, we set up a business-wide VOC program with Qualtrics integrated into Salesforce.com. We collect customer feedback at many transactional touchpoints across the customer journey, as well as with periodic relationship and product surveys. I use Site Intercept and Vocalize text analytics to enhance our program."

"We need to continue to raise the bar, and in true Porsche fashion, we are with Qualtrics."

“With Qualtrics, our small team can conduct research across every area of the organization that we simply didn’t have the resources to do before. We have dramatically improved the turnaround time to distribute surveys and get actionable results. Our stakeholders love the ability to view their report data in real time, particularly the ability to scroll through comments.”

“Clayton Homes’ purpose is ‘Opening doors to a better life, one home at a time.’ Qualtrics helps us achieve this mission by delivering the first-hand knowledge we need from both customers and team members in a robust, easy-to-use platform. With Qualtrics we have a steady stream of quality insight at our fingertips.”

“We needed a better pulse on these individuals to make sure they were experiencing the outcomes intended by our programs, and Qualtrics has added real value to that effort.”

“Even with a small research team, we are able to respond to all requests and make more of an impact on the organization, as well as think of new ways to use Qualtrics for data collection of all kinds. It makes a huge difference to have centralized data and an enterprise tool with advanced features and a secure, role-based access. And the great customer service at Qualtrics makes them feel like a ‘partner’ rather than simply a vendor.”

“Our Fortune 500 clients are spending millions of dollars in advertising so it has to be right. Timing is critical and they count on us to deliver quick and accurate results. When we saw the ease of use and advanced features of Qualtrics, we were hooked. Having both simplicity and sophistication in a single platform gives us the best of both worlds.”

“In academia, the use of Qualtrics can be far more dynamic than just handing out a quick survey on a course assessment. It’s invaluable.”

"With our HOVR line, we’ve gained a foothold in a space we didn’t have before. Now we can do that again, and again, and again."

"The Qualtrics platform has really allowed us to understand at a deeper level what outdoor family enthusiasts are looking for It’s changing how we advertise, it’s changing our creative content, and it’s changing how we think about what we put in our stores."

"The XM platform is the right technology to match our vision of making every experience as good as our product experience."

“Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product.”

“Qualtrics allows us to continually reinforce the link between employee and customer experience. When our employees are engaged, our customers are advocating our brand. That, for us, is the way forward.”

“Qualtrics experience data humanizes the work we're doing, and that close connection with our customers is what will continue to set us apart in the future."