"Our challenges were lack of consistent, actionable customer feedback that could be shared throughout the business. To solve that, we set up a business-wide VOC program with Qualtrics integrated into Salesforce.com. We collect customer feedback at many transactional touchpoints across the customer journey, as well as with periodic relationship and …

“Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product.”

"We included more than 12 teams across the company in demos and the evaluation, They felt ownership from the beginning. The message was always: ‘this is our shared tool’. That made it easy for different teams to deprecate their old systems because they were already invested in the solution."

“Qualtrics is so flexible and their account team is awesome! With Qualtrics we’re able to collect more data to make better decisions so we can be right more often. Having a single platform for research allows our team to conduct any kind of research in-house, whether for customer feedback to …

“Qualtrics has a wide breadth of capabilities and is extremely intuitive, eliminating the need to use an external vendor to help manage our new product development surveys. Qualtrics allows us to rotate attributes, rotate concepts and control quota groups in our surveys with a click of a button which was …

“Our president is deeply committed to customer satisfaction and sees every survey. We value every comment and want to ensure that we act quickly on any concerns. Qualtrics is now an essential part of business. We can’t imagine living without it.”

“Our guests are passionate about our parks—they visited growing up, and now a lot of them bring their kids. They tell us what they think in the hope that we’ll use their feedback to make the park better for their next visit. We work very hard not to let them …

“We strive to be the voice of the customer, not of the corporation. If customers are asked to share their opinion and time, we have to turn it into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative partner like Qualtrics.”

“With Qualtrics we have improved our ability to widen the scope of our research initiatives. We can generate real-time reports in minutes to review in our weekly senior leadership meetings. I can even do cross-tab reports in two clicks.”

“With Qualtrics Site Intercept, we thought we were getting a simple tool that would perform like standard online advertising, but a 30% click-through rate exceeded our expectations. We are getting people to interact with our marketing messages at a higher level than we anticipated. The best part is that our …

“Qualtrics is an amazing research platform and is easily the best tool we use. Its intuitive interface makes managing surveys from creation to analysis a snap and allows LATAM to make critical business decisions with customer feedback at the forefront.”

“Our customer insights used to be very anecdotal, but with Qualtrics we can identify our customers’ wants, needs, and expectations. We’re now able to actually know not guess.”

“The functionality of Qualtrics is on a completely different level than any other digital survey solution out there.”

“We were in the process of revamping our website when we saw Qualtrics Site Intercept and were blown away. Our hotels love the ability to provide special offers for their target audiences and our website visitors like the personalized touch. The product’s ease of use allows us to change website …

“Qualtrics is essential to our voice of the customer program. We are now able to proactively follow-up with customers when necessary improving their customer satisfaction and overall experience with Extra Space Storage.”