269 Qualtrics Testimonials

"With Qualtrics, we can receive a request on a Monday and deliver results back by Friday. That is a huge competitive advantage in an industry where customer experience is everything."

“This is a game changer, By gathering experiences through our service recovery conversations with actual patients, we can identify key touch points in the patient journey and begin to close care gaps that otherwise may have gone unrecognized.”

“The Qualtrics approach to service and training is also exceptional. Some of the service has amazed me at times by going well beyond our expectations.”

“From employee participation to leadership action, they’re the fastest, most effective engagement surveys we’ve ever done, and the results show. Our attrition model has improved by 10X.”

“Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program.”

“Qualtrics is the difference between success and failure. It’s just that simple.”

“Qualtrics helps us achieve true customer centricity every day.”

“Digital efficiency is key for helping companies scale quickly but it also diminishes the human connection that’s essential for successful service execution. Qualtrics improves both our efficiency and our human connection with customers. They’ve never been happier or more loyal. That makes us happy.”

“We’ve made huge leaps forward using Qualtrics in our platform for surveys at Autodesk. Most Autodesk teams have converted over to Qualtrics and most people love it! We have over 200 users of Qualtrics who are survey authors and about 100 more who are survey viewers. Our company is going through some changes in our business model, so it’s really important that we understand what our customers have to say. For example, when support interaction surveys reveal issues, Qualtrics triggers responses within our organization to make sure customers receive follow-up support.”

"Because of the branded panel we created, I can do more research and our surveys break through the clutter. Additionally, the rich respondent profiles help me target my surveys IN A MATTER OF MINUTES. I can send surveys to the right people and I don't worry about inundating alumni with too many feedback requests."

"The use of Qualtrics at Michigan has really exploded. When you give people access to a ROBUST, INTUITIVE SOLUTION like Qualtrics, they figure out ways to solve all their own research problems."

"When we re‐launched the site in 2013, Qualtrics was the tool we used to collect consumer feedback to improve the site. In 2014, HealthCare.gov attracted 1.3 billion unique page views, which created the very complex task of soliciting feedback and making targeted improvements to a website used by millions upon millions of Americans. OPTIMIZING THE USER EXPERIENCE plays a critical role in helping millions of individuals and small businesses identify insurance options in their state."

"Before Qualtrics, our surveys were inefficient and suffered from historically low response rates. With Qualtrics, we were able to create surveys that YIELDED 20X HIGHER CLICK THROUGHS IN 80% LESS TIME! The insights are resulting in real business outcomes like increased online visitor satisfaction driven by 66% fewer popups, increased NPS, increased conversion rates, and incremental revenue streams."

"A technology like Qualtrics allows us to SOLVE problems we couldn’t solve otherwise. We’re collecting data beyond just ENGAGEMENT and it’s helping us drive real change."

"With a hair care portfolio that boasts three billion-dollar brands, you can imagine that even a small change to a package design or a tweak to a message can have a huge impact on sales. P&G takes these things very seriously, and TESTS THE IMPACT OF EVERY ACTION WITH QUALTRICS before implementing it."