"Like most organizations, our customers have choices, they can procure the same products and similar offerings from an array of competitors. To stand out, we must differentiate on the experience we deliver. When we discovered that responsiveness had the strongest correlation with overall NPS, the entire company rallied around this …

“In Japan and Korea subscription and memberships aren’t as ingrained as they are in the US. Do we need to invest more in those regions to shift those perceptions? With the tracker, we can make more informed decisions about these initiatives and share data with the right teams.”

"When we re‐launched the site in 2013, Qualtrics was the tool we used to collect consumer feedback to improve the site. In 2014, HealthCare.gov attracted 1.3 billion unique page views, which created the very complex task of soliciting feedback and making targeted improvements to a website used by millions upon …

"Before this process, there was uncertainty around the state of talent. Now, we can provide REPORTING and RESULTS immediately."

“Qualtrics Experience Management is changing the way we do things. At any moment we can talk to consumers and find out what they want, why they want it, and what we can do next to make them happy.”

“Our hotel strategy and tactics evolve as market demands change, so it’s important to understand what our customers have to say. Qualtrics makes it easy to uncover customer opinions on virtually every aspect of our business and take action to ensure the best possible experience each step of the way.”

“Since we started using Qualtrics in 2009, we’ve been able to increase our ability to deliver better marketing and passenger experiences, whether at sea or on land. As a result, we’ve improved satisfaction, loyalty, and advocacy and have been named Cruiseline of the Year every year since—all because we start …

“Qualtrics has made it possible to devise a value proposition and expedite the entire creation process with real, relevant consumer insight. For example, when we used Qualtrics to develop a product, we could quickly test if the functions we were considering were actually unique and important to consumers, and then …

"We used Qualtrics to get automated post-call surveys up and running in our Inforce Service area. Our VP Head of Inforce Service wasn’t familiar with Qualtrics, so he was skeptical about using it. However, we were able to gain his approval and confidence quickly. I attribute this to the flexibility …

“Qualtrics has helped us conduct research in-house with ease and proficiency. Now, team members are able to get up to speed quickly by viewing the super helpful tutorial links. With a few practice runs, they’ve mastered the platform. Thank you greatly Qualtrics!”

“Through a Qualtrics survey that we were running on our website, we were able to find out what consumers were looking for when they visited. We found out they were primarily looking for product information, promotions, information on our warranty program, and technical data sheets. We used this insight to …

"Qualtrics has enhanced our ability to obtain information in a clear and concise manner. Whenever we need to collect and analyze information, our first response is to use Qualtrics. One of the most recent uses was in conjunction with a contest we had for Earth Week. The participants needed to …

“Each month we send surveys to all stores that have undergone a remodel/reset to solicit feedback from the store manager regarding the execution of the project. The results are reviewed each month by my team of area managers and setup project managers to ensure we are delivering a thoroughly executed …

“With Qualtrics, we are able to drive business decisions based on the needs and desires of our actual customer base instead of sitting in a closed conference room making those decisions on our own. The surveys are easy to use and customize, and they deliver information that is easy to …

“Our mission at Investor's Business Daily is to help people make more in the stock market. To carry out our mission, we always look for new ways to serve our customers the most relevant messaging at the right time. We use Qualtrics’ Site Intercept for everything from geo‐targeting to responsive …