272 Qualtrics Testimonials

"As a global health company, we have a heightened focus on employee wellbeing. We’ve leveraged the survey insights to inform us what matters most when it comes to the wellbeing of our employees, so they can be productive and creative and better cope with the stresses of COVID."

"Qualtrics allowed for easily accessible, real-time data regarding staffing allocation to various response needs across divisions."

“With Qualtrics we’ve been able to achieve improved audience and market understanding, both in breadth and depth. We’ve also been able to improve our research speed and the quality of our products and services. From a customer experience standpoint, Qualtrics has helped Roche increase awareness and purchase behavior, customer satisfaction, loyalty, and advocacy. A bonus is that we’ve been able to increase our ability to connect employee engagement to customer experiences.”

"With a hair care portfolio that boasts three billion-dollar brands, you can imagine that even a small change to a package design or a tweak to a message can have a huge impact on sales. P&G takes these things very seriously, and TESTS THE IMPACT OF EVERY ACTION WITH QUALTRICS before implementing it."

"Before this process, there was uncertainty around the state of talent. Now, we can provide REPORTING and RESULTS immediately."

“Qualtrics Experience Management is changing the way we do things. At any moment we can talk to consumers and find out what they want, why they want it, and what we can do next to make them happy.”

“Our hotel strategy and tactics evolve as market demands change, so it’s important to understand what our customers have to say. Qualtrics makes it easy to uncover customer opinions on virtually every aspect of our business and take action to ensure the best possible experience each step of the way.”

“Since we started using Qualtrics in 2009, we’ve been able to increase our ability to deliver better marketing and passenger experiences, whether at sea or on land. As a result, we’ve improved satisfaction, loyalty, and advocacy and have been named Cruiseline of the Year every year since—all because we start with data and insights from our passengers based on their experiences and expectations.”

“Qualtrics has made it possible to devise a value proposition and expedite the entire creation process with real, relevant consumer insight. For example, when we used Qualtrics to develop a product, we could quickly test if the functions we were considering were actually unique and important to consumers, and then fine-tune our creation process for our best target millennials.”

"We used Qualtrics to get automated post-call surveys up and running in our Inforce Service area. Our VP Head of Inforce Service wasn’t familiar with Qualtrics, so he was skeptical about using it. However, we were able to gain his approval and confidence quickly. I attribute this to the flexibility the Insights Platform provided and the speed at which we could implement changes."

“Qualtrics has helped us conduct research in-house with ease and proficiency. Now, team members are able to get up to speed quickly by viewing the super helpful tutorial links. With a few practice runs, they’ve mastered the platform. Thank you greatly Qualtrics!”

“Through a Qualtrics survey that we were running on our website, we were able to find out what consumers were looking for when they visited. We found out they were primarily looking for product information, promotions, information on our warranty program, and technical data sheets. We used this insight to shape our pay per click strategy. The results have been promising, to say the least. Versus 2013 figures, we’ve experienced a 65% increase in click through rate, a 38% increase in cost efficiency, and our program is exceeding click volume goals by 40%. Thank you Qualtrics!”

"Qualtrics has enhanced our ability to obtain information in a clear and concise manner. Whenever we need to collect and analyze information, our first response is to use Qualtrics. One of the most recent uses was in conjunction with a contest we had for Earth Week. The participants needed to answer a series of questions to be eligible for a gift card. From the reporting, we were able to extract the 3 winners, and it was huge for encouraging engagement with our brand."

“Each month we send surveys to all stores that have undergone a remodel/reset to solicit feedback from the store manager regarding the execution of the project. The results are reviewed each month by my team of area managers and setup project managers to ensure we are delivering a thoroughly executed project. We continually look to improve our processes, and the feedback we receive via the Qualtrics survey tool is invaluable.”

“With Qualtrics, we are able to drive business decisions based on the needs and desires of our actual customer base instead of sitting in a closed conference room making those decisions on our own. The surveys are easy to use and customize, and they deliver information that is easy to analyze and act upon.”