283 Qualtrics Testimonials

“Qualtrics has been a lifesaver in our ability to support complex surveys to capture the level of consumer data necessary to drive business decisions for all of our brands. We are excited to use Qualtrics to support our net promoter and point-of-sale surveys.”

“Qualtrics has been a priceless addition to my research toolbox. Our executives are now able to keep a pulse on the business in real time, which is instrumental to our day-to-day operations. We see Qualtrics supporting future research for our HR and advertising teams.”

"We have done several COVID19 projects, but this is by far the largest and most sophisticated effort. It has increased our capacity to monitor very large numbers of cases and contacts, and continue to do the best public health to contain the spread of the virus."

“Qualtrics Experience Management is changing the way we do things. At any moment we can talk to consumers and find out what they want, why they want it, and what we can do next to make them happy.”

“Our hotel strategy and tactics evolve as market demands change, so it’s important to understand what our customers have to say. Qualtrics makes it easy to uncover customer opinions on virtually every aspect of our business and take action to ensure the best possible experience each step of the way.”

“Since we started using Qualtrics in 2009, we’ve been able to increase our ability to deliver better marketing and passenger experiences, whether at sea or on land. As a result, we’ve improved satisfaction, loyalty, and advocacy and have been named Cruiseline of the Year every year since—all because we start with data and insights from our passengers based on their experiences and expectations.”

“Qualtrics has made it possible to devise a value proposition and expedite the entire creation process with real, relevant consumer insight. For example, when we used Qualtrics to develop a product, we could quickly test if the functions we were considering were actually unique and important to consumers, and then fine-tune our creation process for our best target millennials.”

"We used Qualtrics to get automated post-call surveys up and running in our Inforce Service area. Our VP Head of Inforce Service wasn’t familiar with Qualtrics, so he was skeptical about using it. However, we were able to gain his approval and confidence quickly. I attribute this to the flexibility the Insights Platform provided and the speed at which we could implement changes."

“Qualtrics has helped us conduct research in-house with ease and proficiency. Now, team members are able to get up to speed quickly by viewing the super helpful tutorial links. With a few practice runs, they’ve mastered the platform. Thank you greatly Qualtrics!”

“Through a Qualtrics survey that we were running on our website, we were able to find out what consumers were looking for when they visited. We found out they were primarily looking for product information, promotions, information on our warranty program, and technical data sheets. We used this insight to shape our pay per click strategy. The results have been promising, to say the least. Versus 2013 figures, we’ve experienced a 65% increase in click through rate, a 38% increase in cost efficiency, and our program is exceeding click volume goals by 40%. Thank you Qualtrics!”

"Qualtrics has enhanced our ability to obtain information in a clear and concise manner. Whenever we need to collect and analyze information, our first response is to use Qualtrics. One of the most recent uses was in conjunction with a contest we had for Earth Week. The participants needed to answer a series of questions to be eligible for a gift card. From the reporting, we were able to extract the 3 winners, and it was huge for encouraging engagement with our brand."

“Each month we send surveys to all stores that have undergone a remodel/reset to solicit feedback from the store manager regarding the execution of the project. The results are reviewed each month by my team of area managers and setup project managers to ensure we are delivering a thoroughly executed project. We continually look to improve our processes, and the feedback we receive via the Qualtrics survey tool is invaluable.”

“With Qualtrics, we are able to drive business decisions based on the needs and desires of our actual customer base instead of sitting in a closed conference room making those decisions on our own. The surveys are easy to use and customize, and they deliver information that is easy to analyze and act upon.”

“Our mission at Investor's Business Daily is to help people make more in the stock market. To carry out our mission, we always look for new ways to serve our customers the most relevant messaging at the right time. We use Qualtrics’ Site Intercept for everything from geo‐targeting to responsive design. Qualtrics has enabled us to provide a customized experience for all users, whether they are new site visitors, seasoned investors, long‐term subscribers, or financial professionals. We also use Site Intercept to promote our webinars, live events, and new features on our website. Using javascript expression variables, we can run acquisition campaigns and serve promotional offers to customers who aren't subscribing to a certain product."

"Our challenges were lack of consistent, actionable customer feedback that could be shared throughout the business. To solve that, we set up a business-wide VOC program with Qualtrics integrated into Salesforce.com. We collect customer feedback at many transactional touchpoints across the customer journey, as well as with periodic relationship and product surveys. I use Site Intercept and Vocalize text analytics to enhance our program."