269 Qualtrics Testimonials

“We tried off-the-shelf assessment solutions, but they were too slow and inflexible for us. Relying on the vendor to create the reports took too much time and removed the impact that immediate feedback can have on employee development. With Qualtrics 360, we are providing a fantastic solution for all our employees to develop their careers, and we can do it easily, quickly and cost-effectively.”

"It’s important that every candidate we interview has a positive experience, whether or not they get the job. These people are also our customers, or will talk to family and friends who are customers. They might even take a different role down the line. Qualtrics has enabled us to identify and enrich the experiences we deliver."

"When the customer experience breaks, our customers go to Customer Care and that’s the repository where we deal with the complaints. Before Qualtrics, we apologized and tried to resolve. But after Qualtrics, we added a new layer - we action improvements to fix the pain points of the customer and prevent it from happening again."

“We looked at 10 different solutions before we found exactly what we needed with Qualtrics. We’ve doubled our business in the past year with the ease-of-use and increased speed of doing research. In the time it takes to get a cup of coffee, we can produce top-line reports for our clients. Qualtrics is the best business decision we’ve ever made.”

“All of our studies require pre-qualification and now we can qualify participants in five minutes online, instead of 20 minutes on a phone call. Qualtrics helps us maintain our pricing and profit margins in a competitive industry.”

“We had seamless account service with the Qualtrics Panels team and impeccable response times. With a dedicated account manager to run the process, we got the results we needed in a weekend. Having the right data, at the right time, from the right audience made all the difference. We saved thousands of dollars in design and production costs.”

“Now we can create surveys in hours, rather than waiting weeks for a third-party firm, and without any programming. We’re growing both the scope and scale of our research and can do ten times the amount of research we could do in the past."

“There hasn’t been anything we’ve wanted to do that we haven’t been able to do using Qualtrics Research Suite. Qualtrics has paid for itself with the reduction of outsourced research costs and the ability to do more of our own research faster and better."

“Qualtrics has been a lifesaver in our ability to support complex surveys to capture the level of consumer data necessary to drive business decisions for all of our brands. We are excited to use Qualtrics to support our net promoter and point-of-sale surveys.”

“Using Qualtrics, we can create even complex surveys in a matter of hours that match our branding and that are engaging, not overwhelming, for respondents. We get a more sophisticated feel, without extra set-up time.”

“Our consumers love to share their opinions and Qualtrics captures this feedback first-hand. This consumer insight is invaluable to the growth of Yankee Candle and allows us to continually meet our consumers’ needs.”

“Because Qualtrics is so user friendly and efficient, we have been able to ask our customers about many topics; everything from evaluating and defining our shipping and service strategy based on consumer feedback to keeping a pulse on our overall customer satisfaction. We are a highly data-driven organization and the voice of the customer is one of the most valuable data points.”

“We achieved a 97% on-time completion rate for our performance reviews this year because we made the process so easy with Qualtrics 360. We received overwhelmingly positive response from managers and associates on both the process and the relevance of the final results. One manager commented that one review used to take three days, but with Qualtrics 360 he could do three reviews in one day.”

“Today’s consumers are not as brand loyal as they used to be, so our products have to be right. The customer is boss and we listen. Even a slight ranking change can make a difference of millions of dollars. With the ability to adjust quickly based on consumer feedback, we can see a direct and positive impact on our profitability.”

“We have a wide range of products with many components so it is important that we get insights into all facets of the product experience. With the ability to do more research in-house, we have the flexibility to do it faster and with greater control.”