"Our ambition is to be the best place to work in Australia. Listening to and acting on the feedback from our people is one of the key levers for us to evolve our people experience to realise this. Real-time feedback from our employee surveys in Qualtrics helps us do this.”

"With Clarabridge Engage, T-Mobile can engage with customers in real time, enabling the social team to abide by its Service Level Agreement (SLA) of responding within an hour using both mobile and cloud-based software."

“We can put promotions in front of users in real-time, creating a natural flow for users to click on them. We’re driving more traffic and more revenue as a result. Qualtrics Site Intercept is very easy to use. We can set up new promotions, sweepstakes and Facebook campaigns in a …

"With Qualtrics, enabling the right teams to take action on customer feedback has become intuitive and seamless—this has elevated our customer experience to new heights across every moment that matters to our customers."

"Qualtrics is a key tool that allows us to prioritize actions with the greatest impact on the experience. Previously we had a survey delivery provider, but to analyze the information and generate the visualizations we had to export the data, clean it, and analyze it manually. Today, with Qualtrics, we …

"All of this research helped us launch with confidence, and the reception in the market was extremely positive."

"We see Qualtrics as the central enabling platform that helped us design, build, and then confidently prioritize and enhance our CX best practices over time. From the early days of our journey Qualtrics solutions have allowed us to rationalize and monetize our CX disciplines to unlock new value for our …

“To drive real improvement, we knew we had to add emotion and personal stories to the data."

“This is a game changer, By gathering experiences through our service recovery conversations with actual patients, we can identify key touch points in the patient journey and begin to close care gaps that otherwise may have gone unrecognized.”

"Qualtrics has put both the voice of the patient — and the tools to understand trends — in the hands of our clinical team members. As a result, we are enhancing the frequency of positive experiences and reducing friction as seen in our performance trend."

“We are now able to more deeply understand what is most important to our patients, and we use these insights to design processes and systems to deliver exceptional experiences."

"Without insight, understanding and feedback from fans we can’t learn how to improve and the feedback we are able to get via Qualtrics helps us to listen to our fans closely and helps us shape future decisions around matchdays."

“Consolidating to Qualtrics had immediate benefits. It freed up the team to focus on research by dramatically reducing the admin overhead. With everyone on the same platform, we could learn together and flex to support each other whenever we needed. The DIY capability meant the business could self-serve data requests.”

“Qualtrics gave us the ability to do our own market research, and get detailed, actionable insight without the cost and time involved in using an external research agency. It meant we could repeatedly test, improve and ultimately deliver a result that achieved our goals.”

“Through Qualtrics, we have strengthened our customer-centric culture and built a customer experience management framework that empowers us to deliver exceptional experiences, drive meaningful insights, and foster continuous improvement across our organisation.”