272 Qualtrics Testimonials

"In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience."

“With Qualtrics, E*TRADE executes five times the amount of advertising research—and we do it in half the time for one-third the cost. We can’t afford to wait weeks for reports. Getting feedback in a matter of days to make data-driven decisions can make all the difference. It helps make our entire organization more efficient, agile and smart.”

“In Japan and Korea subscription and memberships aren’t as ingrained as they are in the US. Do we need to invest more in those regions to shift those perceptions? With the tracker, we can make more informed decisions about these initiatives and share data with the right teams.”

"With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them."

"We’re committed to being a customer-centric company that acts on its customers’ feedback - whether they be small merchants or giant global brands. Qualtrics enables us to do this."

"Qualtrics allows us to put the business outcome at the heart of the creative process and deliver real insights to our clients."

"Big brands expect first-class service. With the insights we get through the Research Services team, we’re able to give them a USP nobody else can offer."

"With Qualtrics, we’re improving the working lives of the people who save lives."

"It’s much easier to implement, a better experience for our customers and there's outstanding support to help us make the most of our program."

“How do we engage this population to have them be a part of how we govern the city? And how do we determine what comes next for the city and its services and if we're doing a good job? Qualtrics became a critical component of how we touch and reach those people, how we engage with them, and then how we further services within the city.”

"We’re hearing, we’re listening to what they want. And then we’re actually implementing the changes that they’re requesting.”

“Instead of ‘flying blind’ we can make data-backed decisions based on the real-time feedback. This has really helped us reimagine the employer-employee relationship to support what employees expect and require of their employers today.”

"When the customer experience breaks, our customers go to Customer Care and that’s the repository where we deal with the complaints. Before Qualtrics, we apologized and tried to resolve. But after Qualtrics, we added a new layer - we action improvements to fix the pain points of the customer and prevent it from happening again."

"Experience ID has put the customer voice into the hands of the people who are doing the work. All of our production managers and operations team members can see their impact on our customers in real time."

“With Qualtrics, the moment we receive feedback we can alert the right teams to take action, to mend those relationships, to solve critical issues in real time with our customers.”