269 Qualtrics Testimonials

"It used to take us 4-8 weeks to run a product research project. Now, we can generate the level of insight in a third of the time - helping us to understand customers faster and take action to fix product issues or design entirely new experiences."

"Just measuring to measure does not advance the cause. It’s really about how you use the data to change your organizational, operational or clinical policies to enhance the patient experience."

“Instead of ‘flying blind’ we can make data-backed decisions based on the real-time feedback. This has really helped us reimagine the employer-employee relationship to support what employees expect and require of their employers today.”

"Our core business is listening to our guests - listen to what they want and act on it and you’ll deliver a better business, it’s that simple."

"With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them."

"We’re committed to being a customer-centric company that acts on its customers’ feedback - whether they be small merchants or giant global brands. Qualtrics enables us to do this."

"Qualtrics allows us to put the business outcome at the heart of the creative process and deliver real insights to our clients."

"Big brands expect first-class service. With the insights we get through the Research Services team, we’re able to give them a USP nobody else can offer."

"With Qualtrics, we’re improving the working lives of the people who save lives."

"It’s much easier to implement, a better experience for our customers and there's outstanding support to help us make the most of our program."

“How do we engage this population to have them be a part of how we govern the city? And how do we determine what comes next for the city and its services and if we're doing a good job? Qualtrics became a critical component of how we touch and reach those people, how we engage with them, and then how we further services within the city.”

"We’re hearing, we’re listening to what they want. And then we’re actually implementing the changes that they’re requesting.”

"When the customer experience breaks, our customers go to Customer Care and that’s the repository where we deal with the complaints. Before Qualtrics, we apologized and tried to resolve. But after Qualtrics, we added a new layer - we action improvements to fix the pain points of the customer and prevent it from happening again."

"Experience ID has put the customer voice into the hands of the people who are doing the work. All of our production managers and operations team members can see their impact on our customers in real time."

“With Qualtrics, the moment we receive feedback we can alert the right teams to take action, to mend those relationships, to solve critical issues in real time with our customers.”