269 Qualtrics Testimonials

"It used to take us 4-8 weeks to run a product research project. Now, we can generate the level of insight in a third of the time - helping us to understand customers faster and take action to fix product issues or design entirely new experiences."

"Just measuring to measure does not advance the cause. It’s really about how you use the data to change your organizational, operational or clinical policies to enhance the patient experience."

“Instead of ‘flying blind’ we can make data-backed decisions based on the real-time feedback. This has really helped us reimagine the employer-employee relationship to support what employees expect and require of their employers today.”

"It's one thing to have feedback sitting in your computer system or in a dashboard, it's totally different if it can be in the hands of someone who can actually do something about it. Partnering with Qualtrics has opened the doors to being able to do this all across our system."

"As we've grown, we've definitely had to find other ways to understand and deliver on what women need from Sweat. Qualtrics has helped us do that."

“We’re able to hone in resources and ensure that the content we surface is really delivering on her needs, her preferences—so that she is encouraged to stay with her fitness regimen.”

"It’s important that every candidate we interview has a positive experience, whether or not they get the job. These people are also our customers, or will talk to family and friends who are customers. They might even take a different role down the line. Qualtrics has enabled us to identify and enrich the experiences we deliver."

"As we invest more in our product, we want to ensure creators and fans are at the forefront of innovation. With Qualtrics, we can keep a pulse on what their needs are and where the industry is going next."

“In Japan and Korea subscription and memberships aren’t as ingrained as they are in the US. Do we need to invest more in those regions to shift those perceptions? With the tracker, we can make more informed decisions about these initiatives and share data with the right teams.”

“Our associates are weighed down in so many ways, including personal ways we likely know nothing about. We owe it to our people to do better. Getting their direct feedback helps us identify how we can have the greatest impact.”

"Our people are our greatest asset. They’re interacting with customers and keeping our stores open and stocked, making their voice invaluable. With our focus on associate feedback, we’ve created a culture of listening that helps us take real action to improve the employee experience."

"Conjoint analysis can be pretty complicated, but as with Qualtrics’ other products, the conjoint package was intuitive and really simplified things."

"Qualtrics enables us to see our customers more holistically — especially our largest customers, who are buying multiple solutions from us. Qualtrics is the engine behind a very successful CX and attrition enterprise program, and it’s also proving to be valuable at scale by providing a new level of insight into all accounts."

"Qualtrics helped us make the leap from collecting data to actually doing something with it."

"It’s amazing that in a 35 year old company customer experience has never really been part of the strategy. Until very recently, customers were not a priority."