“In Japan and Korea subscription and memberships aren’t as ingrained as they are in the US. Do we need to invest more in those regions to shift those perceptions? With the tracker, we can make more informed decisions about these initiatives and share data with the right teams.”

"We’re focusing on the actions that will have the biggest impact on employee advocacy and loyalty. For us, it’s about listening to employees on a much more frequent basis than we did when we ran a traditional engagement program."

“The Qualtrics team was so helpful—not only did we save money, but we got results on time. I ran a study that in the past would have taken three months, in one month. Qualtrics felt like an extension of my team. We couldn’t have completed these projects without them.”

"With Qualtrics, we can receive a request on a Monday and deliver results back by Friday. That is a huge competitive advantage in an industry where customer experience is everything."

"By using Qualtrics we now have a streamlined, consistent approach to gathering our data. It helps us manage our feedback with ease and puts us in a great position to be pro-active with improvements and create quick solutions."

"The way we serve patients has been changing for a number of years. It’s becoming more and more important to ask people what they think about our services. With Qualtrics we’re getting closer to patients and using their feedback to improve our patient experience and design new, innovative ways of …

"Consolidating our local CX approaches into one global, up-to date CX program is driving TUI’s strategy of becoming truly customer-centric to ensure long-term success."

"To run an effective CX program, it needs to happen at a branch level. Qualtrics enables us to take a magnifying glass to each of our 11,500 branches, understand exactly what their strengths and weaknesses are, and deliver recommended actions to our branch teams based on best practices. In the …

"We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services."

"With Qualtrics, our global businesses have a consistent way of collecting and acting on candidate feedback, which we know is one of the key drivers to attracting talented people and ensuring they have long and productive careers at Allianz."

"It used to take us 4-8 weeks to run a product research project. Now, we can generate the level of insight in a third of the time - helping us to understand customers faster and take action to fix product issues or design entirely new experiences."

"Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app."

"Business leaders don’t want to look at data, they want to look at results and actions. That’s what we can deliver with Quatrics."

"We wanted a concrete idea of customer needs — from where our concept was excelling, to where it could do better — not just for product optimization, but also to improve our messaging down the line."

"Being able to have the product data telling us what consumers want makes our design team much more confident."