283 Qualtrics Testimonials

"Our company slogan is “Run by you”, and with Qualtrics we’re able to live out that brand promise in a meaningful way to continually drive up the customer experience."

“Qualtrics gives me total control of the survey process from the creation all the way through to publishing the results. In the past, I had to wait for someone in another department to make time to analyze the raw data. Sometimes that meant waiting several months. Now I can finish a report in a week.”

"We have done several COVID19 projects, but this is by far the largest and most sophisticated effort. It has increased our capacity to monitor very large numbers of cases and contacts, and continue to do the best public health to contain the spread of the virus."

"The way we serve patients has been changing for a number of years. It’s becoming more and more important to ask people what they think about our services. With Qualtrics we’re getting closer to patients and using their feedback to improve our patient experience and design new, innovative ways of delivering better care."

"Consolidating our local CX approaches into one global, up-to date CX program is driving TUI’s strategy of becoming truly customer-centric to ensure long-term success."

"To run an effective CX program, it needs to happen at a branch level. Qualtrics enables us to take a magnifying glass to each of our 11,500 branches, understand exactly what their strengths and weaknesses are, and deliver recommended actions to our branch teams based on best practices. In the last 9 months, we’ve become 4% easier to do business with, a metric that we continue to improve and that we know is tied to our bottom line."

"We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services."

"We’re focusing on the actions that will have the biggest impact on employee advocacy and loyalty. For us, it’s about listening to employees on a much more frequent basis than we did when we ran a traditional engagement program."

"With Qualtrics, our global businesses have a consistent way of collecting and acting on candidate feedback, which we know is one of the key drivers to attracting talented people and ensuring they have long and productive careers at Allianz."

"It used to take us 4-8 weeks to run a product research project. Now, we can generate the level of insight in a third of the time - helping us to understand customers faster and take action to fix product issues or design entirely new experiences."

"Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app."

"Business leaders don’t want to look at data, they want to look at results and actions. That’s what we can deliver with Quatrics."

"We wanted a concrete idea of customer needs — from where our concept was excelling, to where it could do better — not just for product optimization, but also to improve our messaging down the line."

"Being able to have the product data telling us what consumers want makes our design team much more confident."

"It's one thing to have feedback sitting in your computer system or in a dashboard, it's totally different if it can be in the hands of someone who can actually do something about it. Partnering with Qualtrics has opened the doors to being able to do this all across our system."