272 Qualtrics Testimonials

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  • “Scaling a research function as we have means our ability to react and respond to customer preferences is unrivalled. This helps us drive better customer satisfaction and revenue across our brands, whilst uplifting our team’s capabilities.”

  • “We’ve put in a great foundational building block that will now power our organisation into the future, to be successful year after year after year. The Qualtrics platform has helped put CX at the heart of the business, drove a cultural change that will deliver sustainable, competitive advantage.”

  • “In academia, the use of Qualtrics can be far more dynamic than just handing out a quick survey on a course assessment. It’s invaluable.”

  • "With Qualtrics, we can receive a request on a Monday and deliver results back by Friday. That is a huge competitive advantage in an industry where customer experience is everything."

  • "By using Qualtrics we now have a streamlined, consistent approach to gathering our data. It helps us manage our feedback with ease and puts us in a great position to be pro-active with improvements and create quick solutions."

  • "The way we serve patients has been changing for a number of years. It’s becoming more and more important to ask people what they think about our services. With Qualtrics we’re getting closer to patients and using their feedback to improve our patient experience and design new, innovative ways of delivering better care."

  • "Consolidating our local CX approaches into one global, up-to date CX program is driving TUI’s strategy of becoming truly customer-centric to ensure long-term success."

  • "To run an effective CX program, it needs to happen at a branch level. Qualtrics enables us to take a magnifying glass to each of our 11,500 branches, understand exactly what their strengths and weaknesses are, and deliver recommended actions to our branch teams based on best practices. In the last 9 months, we’ve become 4% easier to do business with, a metric that we continue to improve and that we know is tied to our bottom line."

  • "We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services."

  • "We’re focusing on the actions that will have the biggest impact on employee advocacy and loyalty. For us, it’s about listening to employees on a much more frequent basis than we did when we ran a traditional engagement program."

  • "With Qualtrics, our global businesses have a consistent way of collecting and acting on candidate feedback, which we know is one of the key drivers to attracting talented people and ensuring they have long and productive careers at Allianz."

  • "It used to take us 4-8 weeks to run a product research project. Now, we can generate the level of insight in a third of the time - helping us to understand customers faster and take action to fix product issues or design entirely new experiences."

  • "Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app."

  • "Business leaders don’t want to look at data, they want to look at results and actions. That’s what we can deliver with Quatrics."

  • "We wanted a concrete idea of customer needs — from where our concept was excelling, to where it could do better — not just for product optimization, but also to improve our messaging down the line."