"Conjoint analysis can be pretty complicated, but as with Qualtrics’ other products, the conjoint package was intuitive and really simplified things."

"As a premium brand, customers expect us to deliver an exceptional experience every time they interact with our brand. By partnering with Qualtrics and using the XM Platform, we’ve been able to deliver breakthrough experiences across our in-store and online channels."

"Our challenges were lack of consistent, actionable customer feedback that could be shared throughout the business. To solve that, we set up a business-wide VOC program with Qualtrics integrated into Salesforce.com. We collect customer feedback at many transactional touchpoints across the customer journey, as well as with periodic relationship and …

"The Qualtrics solution not only served as a technology backbone to get our residents tested and prioritize public health, but also allowed us to start a new testing program for Fishers' businesses to help restart the economy."

"If you want great creative content, you have to build great tools for the people that make it. Qualtrics has been a good partner in helping us get a better understanding of creators needs."

"Working with Clarabridge helped us efficiently organize the customer queries we received from social media into Engage, a folder integrated with Messenger and Messenger API for Instagram. Instead of natively using Messenger and Instagram to respond to people, our customer service and social media teams could access and respond to …

"With Clarabridge Engage, T-Mobile can engage with customers in real time, enabling the social team to abide by its Service Level Agreement (SLA) of responding within an hour using both mobile and cloud-based software."

"Using Clarabridge Engage has allowed us to determine what we need to pick up from social channels in order to provide an effective service. We can be proactive with our customers, deliver help when it is needed, and maximise our value as a business function."

"Over the past five years, the adoption of Qualtrics has blown up — and we’ve established ourselves as the industry experts within Mastercard. It’s the tool that folks now use if they need to run a quick survey or understand customer feedback."

"What still holds true is that listening to employees helps businesses to understand their needs and act on them. That’s how we drive employee engagement in the ‘normal‘ and - more importantly - in the ‘new normal‘. In the new normal where hybrid work models are the norm, getting context …

"Every employee, from the frontline to the office, has a place here. They’re welcomed, revered and a part of the things we do. We wanted more capabilities to help unlock doors, take away resistance or friction, and understand how we can improve experiences to ensure employees continue to feel like …

"Promoters lead to increased share of wallet, meaning higher revenue and profit. So more promoters not only indicates more loyal customers, but also better financial results."

"Qualtrics helps us to incorporate feedback into the design process and take action on what local teams are seeing in their markets."

"Our company slogan is “Run by you”, and with Qualtrics we’re able to live out that brand promise in a meaningful way to continually drive up the customer experience."

"With Qualtrics, we can receive a request on a Monday and deliver results back by Friday. That is a huge competitive advantage in an industry where customer experience is everything."