272 Qualtrics Testimonials

“Scaling a research function as we have means our ability to react and respond to customer preferences is unrivalled. This helps us drive better customer satisfaction and revenue across our brands, whilst uplifting our team’s capabilities.”

“We’ve put in a great foundational building block that will now power our organisation into the future, to be successful year after year after year. The Qualtrics platform has helped put CX at the heart of the business, drove a cultural change that will deliver sustainable, competitive advantage.”

“In academia, the use of Qualtrics can be far more dynamic than just handing out a quick survey on a course assessment. It’s invaluable.”

"Our Qualtrics CX and EX solutions are the only way we can systematically reach out to all our staff and residents and know how they are doing. It’s allowed us to remain agile and make adjustments to our response and get real-time feedback."

"The Qualtrics solution not only served as a technology backbone to get our residents tested and prioritize public health, but also allowed us to start a new testing program for Fishers' businesses to help restart the economy."

"If you want great creative content, you have to build great tools for the people that make it. Qualtrics has been a good partner in helping us get a better understanding of creators needs."

"Working with Clarabridge helped us efficiently organize the customer queries we received from social media into Engage, a folder integrated with Messenger and Messenger API for Instagram. Instead of natively using Messenger and Instagram to respond to people, our customer service and social media teams could access and respond to messages in a single, consolidated platform."

"With Clarabridge Engage, T-Mobile can engage with customers in real time, enabling the social team to abide by its Service Level Agreement (SLA) of responding within an hour using both mobile and cloud-based software."

"Using Clarabridge Engage has allowed us to determine what we need to pick up from social channels in order to provide an effective service. We can be proactive with our customers, deliver help when it is needed, and maximise our value as a business function."

"Over the past five years, the adoption of Qualtrics has blown up — and we’ve established ourselves as the industry experts within Mastercard. It’s the tool that folks now use if they need to run a quick survey or understand customer feedback."

"What still holds true is that listening to employees helps businesses to understand their needs and act on them. That’s how we drive employee engagement in the ‘normal‘ and - more importantly - in the ‘new normal‘. In the new normal where hybrid work models are the norm, getting context specific feedback on a regular basis is more important than ever. This way, we are equipped to support our colleagues so they can thrive in the future of work."

"Every employee, from the frontline to the office, has a place here. They’re welcomed, revered and a part of the things we do. We wanted more capabilities to help unlock doors, take away resistance or friction, and understand how we can improve experiences to ensure employees continue to feel like they belong."

"Promoters lead to increased share of wallet, meaning higher revenue and profit. So more promoters not only indicates more loyal customers, but also better financial results."

"Qualtrics helps us to incorporate feedback into the design process and take action on what local teams are seeing in their markets."

"Our company slogan is “Run by you”, and with Qualtrics we’re able to live out that brand promise in a meaningful way to continually drive up the customer experience."