269 Qualtrics Testimonials

“Our research budget hasn’t changed, but we have increased the volume of research we are doing across the organization. The word is getting out about Qualtrics. People always want more data. Qualtrics helps our research team conduct diverse studies that would cost hundreds of thousands of dollars to outsource.”

"Qualtrics has put both the voice of the patient — and the tools to understand trends — in the hands of our clinical team members. As a result, we are enhancing the frequency of positive experiences and reducing friction as seen in our performance trend."

"Like most organizations, our customers have choices, they can procure the same products and similar offerings from an array of competitors. To stand out, we must differentiate on the experience we deliver. When we discovered that responsiveness had the strongest correlation with overall NPS, the entire company rallied around this critical initiative."

“Qualtrics is helping grow the bottom line at HGS by equipping us with the capabilities and clarity needed to cultivate a happy and engaged global workforce.”

“Since implementing Qualtrics, Adelaide Festival Centre has been impressed with its flexibility and scope to help improve the experiences we deliver to our audiences.”

“Speed to insights has become even more critical during the pandemic. Qualtrics equips Australian Red Cross with insights to quickly synthesise and act on.”

“The increased value Qualtrics provides for us in engaging with our community and our own teams, along with its ease-of-use, makes it an integral part of our customer experience program."

"Qualtrics allows us to deliver an employee experience platform for the whole spectrum of government, from those experienced in data analytics and BI through to employees that need something accessible and useful."

"At Samsung, we make the most of studies. We test and validate everything. Qualtrics offers us a one-stop shop to centralise all data and questionnaires and allows us to standardise the entire study process. With 150 studies per year, this is precious."

"In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience."

"In 2 years we have built a culture of continuous listening and always-on feedback, with Qualtrics at the heart of it all."

"As a premium brand, customers expect us to deliver an exceptional experience every time they interact with our brand. By partnering with Qualtrics and using the XM Platform, we’ve been able to deliver breakthrough experiences across our in-store and online channels."

"We have 1 second to help in-store customers understand why we are better than our competition. That’s a lot of pressure so we need to get the experience right."

“Qualtrics provides Clarins with a modern platform, helping us capture insights, identify opportunities, and act in real time to continually improve the customer experience, both offline and online. Qualtrics was first launched in Clarins APAC in 2020, and has since been implemented in the EMEA region in April 2021.”

“To operate at the speed modern business demands and strengthen our position as a leading employer, Olam chose Qualtrics to enable us to reimagine how we equip our employees with the resources, services, and tools to support their work and development.“