"There's a pervasive feeling in America that small business can't win. But when you adopt the right technology, it can be a great equalizer."

"Thanks to Podium we don’t spend 20 minutes on the phone, now we get replies in 20 seconds. Even the delivery drivers at On Call Event Rentals use Podium to coordinate deliveries, document customer preferences and send review invites. Customers can find On Call Event Rentals from Reviews, connect via …

“Once I saw the bad review, I called her up right away I sent her a reimbursement check for a mattress topper she purchased to make the mattress softer. I also sent a technician out look at the box spring, which we are replacing for her. All of that effort …

"Online reviews can either trumpet the sound of success, or ring the death knell for small businesses."

“We had a really poor online perception of our business. But in customer surveys, people would rave about us. They’d rave about our product, they’d rave about our service, and we were left scratching our heads.”

"My big thing is, I want automation. I want efficiency, ease of use, good API layers, and things like that. Working with Podium’s technology stack has been very easy. Podium was easy to get a hold of, easy to work with, and if we ask for things and they make …

"Because we did not always see things through the eyes of our customers, opening Podium was a very humbling experience. It allowed us to see the gaps in our communication that we continuously overlooked. At the end of the day it’s about what our customers want and what their expectations …

"From the marketing side there are two things. Understanding the customer pain points for me personally is a gold mine. We’re trying to move from a promotion marketing environment where it’s all about me and what we can do, to what are the customers’ needs and what do they truly …

"We’re encouraging our dealers to adopt Podium’s messaging tools. The days of email communications have gone by the wayside. If you don’t make a meaningful connection with customers within five minutes, they’ll go to a competitor. Podium creates a frictionless buying experience starting with Google search and ending with an …

"Being able to quickly put together a texting campaign is a game changer for the way we communicate with our customers. We were able to sell out of a workshop in 3 days with the help of a text campaign - something that usually takes a few weeks to do!"

"Some conversations are hard to have over text. There can be a lot of back and forth. We want to provide an opportunity to have deeper conversations remotely."

"We were looking for that easy button—and that’s what Podium is for us.”

“Podium has provided us tools for customer engagement that we can monitor, track, and learn from, and that have really made an impact on our business. Within one month, we increased the amount of reviews nearly 5x over!”

“We trusted Podium based on other people’s experiences and their results, and we felt like Podium would give us our best chance of getting a win with reputation management.”

“Being able to respond to reviews directly in Podium, as opposed to a third party, is helpful. And we use the leaderboard report as well so that we can rank locations and find areas of opportunity among the chain where we see a need for additional training.”