170 Podium Testimonials

“Podium AI has 2x’d our lead response and lead closing rates.”

"We made it through the depression, a world war, and we won’t let this virus stop us."

“Before it was a phone call and only a few voicemails. That process turned into multiple weeks. Now with Podium Inbox and Podium Payments, we can sell season tickets in just five minutes.”

"Since Podium, RPM Alamo has been accelerating in a positive feedback loop of better customer communication, higher customer satisfaction, and more positive online reviews."

"Online reviews can either trumpet the sound of success, or ring the death knell for small businesses."

“We had a really poor online perception of our business. But in customer surveys, people would rave about us. They’d rave about our product, they’d rave about our service, and we were left scratching our heads.”

"My big thing is, I want automation. I want efficiency, ease of use, good API layers, and things like that. Working with Podium’s technology stack has been very easy. Podium was easy to get a hold of, easy to work with, and if we ask for things and they make sense, they try to add them to the product."

"Because we did not always see things through the eyes of our customers, opening Podium was a very humbling experience. It allowed us to see the gaps in our communication that we continuously overlooked. At the end of the day it’s about what our customers want and what their expectations are."

"From the marketing side there are two things. Understanding the customer pain points for me personally is a gold mine. We’re trying to move from a promotion marketing environment where it’s all about me and what we can do, to what are the customers’ needs and what do they truly need help with. Podium now allows us to capture those needs in real-time. My team then springs into action developing and sending solutions-based communications across our marketing channels. And second is the response time. Before Podium, we had a ‘contact us’ form that collected an email address and a phone number on our website. It could have been days before anybody got back to that customer. Now our response time has been cut down to minutes and hours."

"We’re encouraging our dealers to adopt Podium’s messaging tools. The days of email communications have gone by the wayside. If you don’t make a meaningful connection with customers within five minutes, they’ll go to a competitor. Podium creates a frictionless buying experience starting with Google search and ending with an effortless way to pay."

"Being able to quickly put together a texting campaign is a game changer for the way we communicate with our customers. We were able to sell out of a workshop in 3 days with the help of a text campaign - something that usually takes a few weeks to do!"

"Some conversations are hard to have over text. There can be a lot of back and forth. We want to provide an opportunity to have deeper conversations remotely."

"We were looking for that easy button—and that’s what Podium is for us.”

“Podium has provided us tools for customer engagement that we can monitor, track, and learn from, and that have really made an impact on our business. Within one month, we increased the amount of reviews nearly 5x over!”

“We trusted Podium based on other people’s experiences and their results, and we felt like Podium would give us our best chance of getting a win with reputation management.”