“If I get a call from a customer and they wonder how long it’s going to be before [the delivery] shows up, I can send a message through Podium to the truck that has that product on, and let them know that that customer is looking for an ETA. That …

“We really set out to get a toehold into a positive rating, and we did that very quickly From there, we tried to achieve some level of gravitas so that we were not just showing that we were good, but far outpacing what competitors we have in the marketplace. And …

“We looked at other online review management tools, but no other tool had the dashboard or interface like the one Podium has. It’s intuitive, and it makes the process of requesting a review very simple, which means anyone on our staff can use it with minimal training.”

"Online reviews can either trumpet the sound of success, or ring the death knell for small businesses."

“We had a really poor online perception of our business. But in customer surveys, people would rave about us. They’d rave about our product, they’d rave about our service, and we were left scratching our heads.”

"My big thing is, I want automation. I want efficiency, ease of use, good API layers, and things like that. Working with Podium’s technology stack has been very easy. Podium was easy to get a hold of, easy to work with, and if we ask for things and they make …

"Because we did not always see things through the eyes of our customers, opening Podium was a very humbling experience. It allowed us to see the gaps in our communication that we continuously overlooked. At the end of the day it’s about what our customers want and what their expectations …

"From the marketing side there are two things. Understanding the customer pain points for me personally is a gold mine. We’re trying to move from a promotion marketing environment where it’s all about me and what we can do, to what are the customers’ needs and what do they truly …

"We’re encouraging our dealers to adopt Podium’s messaging tools. The days of email communications have gone by the wayside. If you don’t make a meaningful connection with customers within five minutes, they’ll go to a competitor. Podium creates a frictionless buying experience starting with Google search and ending with an …

"Being able to quickly put together a texting campaign is a game changer for the way we communicate with our customers. We were able to sell out of a workshop in 3 days with the help of a text campaign - something that usually takes a few weeks to do!"

"Some conversations are hard to have over text. There can be a lot of back and forth. We want to provide an opportunity to have deeper conversations remotely."

"We were looking for that easy button—and that’s what Podium is for us.”

“Podium has provided us tools for customer engagement that we can monitor, track, and learn from, and that have really made an impact on our business. Within one month, we increased the amount of reviews nearly 5x over!”

“We trusted Podium based on other people’s experiences and their results, and we felt like Podium would give us our best chance of getting a win with reputation management.”

“Being able to respond to reviews directly in Podium, as opposed to a third party, is helpful. And we use the leaderboard report as well so that we can rank locations and find areas of opportunity among the chain where we see a need for additional training.”