170 Podium Testimonials

“Podium is such a powerful tool. It has made it very easy for us to collect reviews on Google. The minute you start adding more steps, the less reviews you’re going to receive, and Podium is so easy – both for our staff and our customers.”

“When customers are happy, the dealer is happy, and when the dealer is happy, the manufacturer is happy.”

“We’ve still gotten a few 1-star reviews, but we’ve gotten so many four and five star reviews that the one-star reviews don’t affect us like they used to.”

“Podium has helped us see a different side of Mattress Firm, but more importantly, it’s helped us learn better ways to communicate with customers in the way they want to be communicated with.”

“Before it was a phone call and only a few voicemails. That process turned into multiple weeks. Now with Podium Inbox and Podium Payments, we can sell season tickets in just five minutes.”

“Podium allows us as leaders to see all of the incoming texts that come to our reps.”

“People are more direct via text than they are on the phone. People shorten their conversations to exactly what they need and that saves so much time. A conversation that might take 30 minutes on the phone could take only 2 minutes via text. Texts create a lot of opportunities for us in that way.”

“I think it was just one of those things where the company wanted something that they could open up an avenue of communication with customers. And that’s a huge driving point for us. We want to be in communication with customers, and make sure there’s an open line of communication where they can contact us how they choose.”

“Every month or so, I’ll come up with something creative about the referral program. ‘Hey, reminder, we have summer specials going on right now. Don’t forget to tell your friends and family,’ and then I just send a message to all of our customers and I get responses that way as well.”

"When we implemented Podium, it was a night and day difference. It was instantly better. We’ve seen tremendous success with Podium."

“It is very clear how important customer experience is to the success of our business. Our dealers’ ability to connect with customers should drive strong online reputation scores and provide a better homeowner experience. Now that thousands of our elite dealer partners are operating their businesses with Podium, they are delivering a higher quality customer experience to homeowners. Podium is helping Trane Technologies deliver a differentiated experience which has translated into meaningful growth of our business.”

"People like to do business with companies they have trust and confidence in, and they like to do business with companies that are easy to do business with. We have found that Podium really fits that bill for us."

“It’s clear as day that Podium is way more efficient than the way we were doing things.”

"Customers don’t expect an independent bicycle retailer with one location to have these powerful tools available."

"We evaluated several other vendors—some who were priced lower—but we chose Podium because it was clear Podium paid attention to our business and would be a partner with us."