170 Podium Testimonials

“We trusted Podium based on other people’s experiences and their results, and we felt like Podium would give us our best chance of getting a win with reputation management.”

“We get on the phone, talk them through their pet’s exam, and never perform any services without their consent. It has been working out great.”

“The combination of higher demand and less staff made it so we weren’t able to answer every single phone call. Sending text messages is much faster than getting on the phone with every single person that wants to chat.”

“Being able to respond to reviews directly in Podium, as opposed to a third party, is helpful. And we use the leaderboard report as well so that we can rank locations and find areas of opportunity among the chain where we see a need for additional training.”

“Podium has helped us see a different side of Mattress Firm, but more importantly, it’s helped us learn better ways to communicate with customers in the way they want to be communicated with.”

“Before it was a phone call and only a few voicemails. That process turned into multiple weeks. Now with Podium Inbox and Podium Payments, we can sell season tickets in just five minutes.”

“Podium allows us as leaders to see all of the incoming texts that come to our reps.”

“People are more direct via text than they are on the phone. People shorten their conversations to exactly what they need and that saves so much time. A conversation that might take 30 minutes on the phone could take only 2 minutes via text. Texts create a lot of opportunities for us in that way.”

“I think it was just one of those things where the company wanted something that they could open up an avenue of communication with customers. And that’s a huge driving point for us. We want to be in communication with customers, and make sure there’s an open line of communication where they can contact us how they choose.”

“Every month or so, I’ll come up with something creative about the referral program. ‘Hey, reminder, we have summer specials going on right now. Don’t forget to tell your friends and family,’ and then I just send a message to all of our customers and I get responses that way as well.”

"When we implemented Podium, it was a night and day difference. It was instantly better. We’ve seen tremendous success with Podium."

“When customers are happy, the dealer is happy, and when the dealer is happy, the manufacturer is happy.”

“It is very clear how important customer experience is to the success of our business. Our dealers’ ability to connect with customers should drive strong online reputation scores and provide a better homeowner experience. Now that thousands of our elite dealer partners are operating their businesses with Podium, they are delivering a higher quality customer experience to homeowners. Podium is helping Trane Technologies deliver a differentiated experience which has translated into meaningful growth of our business.”

"People like to do business with companies they have trust and confidence in, and they like to do business with companies that are easy to do business with. We have found that Podium really fits that bill for us."

“It’s clear as day that Podium is way more efficient than the way we were doing things.”