170 Podium Testimonials

“It’s really important that we’re constantly improving our reviews.”

“We’ve still gotten a few 1-star reviews, but we’ve gotten so many four and five star reviews that the one-star reviews don’t affect us like they used to.”

“He was telling me that for a Google search there are different factors that play into it. You know it’s just not the highest rating.”

"We won by being able to chat her back immediately. It was awesome."

"It wasn’t as interactive. Yes, customers could text us 24/7, but they were really texting a third party who didn’t know what was happening on our lot."

"It’s the perfect solution for making it easy for our employees to look for those opportunities to get reviews and to communicate with each other. We have clients all the time that text—even during business hours—rather than calling us. Whether they want a copy of their ID cards or whatever, they just start a chat."

"Honestly, when I first signed up for Podium, I was just hoping to get a few customers to cover the cost of the software. I was very surprised at how much communication started coming in through it. When I actually saw it working and bringing leads to me, that was proof in the pudding."

"It’s gone from just this little widget that we were going to use to help get reviews to being integral to what we do and how we conduct ourselves."

"We don’t hand out just anything to third parties. We like to keep things in-house and make sure we’re growing the right way."

"There was a lot of walking around trying to track people down. We tried out a couple of other apps, but they weren’t supportive to our needs."

"The best thing about Podium is that everybody in the organization, from me down to the last technician, can see those conversations appearing."

"Since implementing Podium our reviews and ratings have skyrocketed. What I realized was that when you don’t ask for reviews, you probably aren’t going to get them. And when you do get them they’re from disgruntled patients. We’ve been really pleased with the results and how quickly Podium has helped us improve our online reputation."

"Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we’ve been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations."

"Since Podium, RPM Alamo has been accelerating in a positive feedback loop of better customer communication, higher customer satisfaction, and more positive online reviews."

"Online reviews can either trumpet the sound of success, or ring the death knell for small businesses."