"From the marketing side there are two things. Understanding the customer pain points for me personally is a gold mine. We’re trying to move from a promotion marketing environment where it’s all about me and what we can do, to what are the customers’ needs and what do they truly …

“The team worked tirelessly to help create a seamless experience for our customers.”

“Within about 20 seconds we can get a review invite out to them. It couldn’t be simpler.”

"I started by making a bunch of templates within the Messaging Platform for my team to use. Then as soon as we have a new or potential customer in our database, we can just shoot them a text so easily. I use the Messaging Platform to promote deals and cross-sell. …

"I think when we first started, I had about 300 Google reviews, and now I’m pushing 1,000. I have one place to work all my reputation stuff."

"It’s a way for us to really capitalize on the 35,000 to 40,000 people that are coming to our site each month. Our engagement with those customers has gone up significantly since then. If I had to guess, I think you could say it’s easily a 200 or 300-percent increase …

"Podium is really easy for our staff to use. It’s easy to figure out who has seen the patient’s text, who is assigned to the text, what needs to be done, and if the task’s been completed or the patient’s been helped. It’s very user-friendly. And it’s easy for someone …

"In my judgment, Podium was the best tool we came across. It certainly was cost-effective, but it was also process-effective, which was very important to me because I’m a process-driven person."

"Podium has really helped keep our guests more satisfied because they get answers, are being heard, and feel as though they actually have a voice."

"Podium has been extremely helpful in terms of managing all of our channels across the board. Before I’d have to log in to Trip Advisor, Google, Facebook, and more. Now it’s all in one place and easy."

"We look at Feedback as an opportunity to learn and improve. So when I respond I’m trying to get as much information as possible to see if there’s something we can do to make the customer happy. Without Podium Feedback, we wouldn’t be aware of a lot of customer problems …

"We would definitely recommend Podium to any law firm looking to get more reviews and text with current and potential clients."

"Podium Webchat has worked out really great for us. If someone messages us between 9 p.m. and 7 a.m., they’re told that we’re not available 24/7 but that we’ll get back to them as soon as we open. We don’t lose them like we did previously."

"We actually closed up and put all our stuff in storage, and we weren’t sure if we were going to come back for the next year."

"I attribute a lot of that to the reviews we get through Podium because so many people look at that, and it also helps us market and rank higher. Anybody in the sporting or outdoor worlds could for sure benefit from using Podium."