170 Podium Testimonials

"Being able to quickly put together a texting campaign is a game changer for the way we communicate with our customers. We were able to sell out of a workshop in 3 days with the help of a text campaign - something that usually takes a few weeks to do!"

"Since we found out about Podium, we have fallen in love with it. It’s super convenient for our patients, which we love, but also for our team members."

"Podium has brought incredible value to our clients and exceeds in terms of value, delivery of leads, integration options, and higher rankings. The platform is convenient and easy to use for both customers and clients.”

"I really like Podium’s platform over others in the market because it makes the review process really easy and fast for our patients. This results in more reviews for each of our practices and it ends up being convenient for both our staff and patients alike."

"We really like Podium because it makes it so easy and seamless for the customers to go online and share their experiences."

"I started by making a bunch of templates within the Messaging Platform for my team to use. Then as soon as we have a new or potential customer in our database, we can just shoot them a text so easily. I use the Messaging Platform to promote deals and cross-sell. It’s so fast and non-intrusive. We make more sales because we save more time with the Messaging Platform."

"I think when we first started, I had about 300 Google reviews, and now I’m pushing 1,000. I have one place to work all my reputation stuff."

"It’s a way for us to really capitalize on the 35,000 to 40,000 people that are coming to our site each month. Our engagement with those customers has gone up significantly since then. If I had to guess, I think you could say it’s easily a 200 or 300-percent increase in engagement with customers. It’s less challenging for them to ask a question and get an instant answer."

"Podium is really easy for our staff to use. It’s easy to figure out who has seen the patient’s text, who is assigned to the text, what needs to be done, and if the task’s been completed or the patient’s been helped. It’s very user-friendly. And it’s easy for someone to pick up in the middle of the conversation and finish it. Our staff members are using it more than they did the last system. And because they’re using it more, patients are getting a faster response."

"In my judgment, Podium was the best tool we came across. It certainly was cost-effective, but it was also process-effective, which was very important to me because I’m a process-driven person."

"Podium has really helped keep our guests more satisfied because they get answers, are being heard, and feel as though they actually have a voice."

"Podium has been extremely helpful in terms of managing all of our channels across the board. Before I’d have to log in to Trip Advisor, Google, Facebook, and more. Now it’s all in one place and easy."

"We look at Feedback as an opportunity to learn and improve. So when I respond I’m trying to get as much information as possible to see if there’s something we can do to make the customer happy. Without Podium Feedback, we wouldn’t be aware of a lot of customer problems that arise."

"We would definitely recommend Podium to any law firm looking to get more reviews and text with current and potential clients."

"Podium Webchat has worked out really great for us. If someone messages us between 9 p.m. and 7 a.m., they’re told that we’re not available 24/7 but that we’ll get back to them as soon as we open. We don’t lose them like we did previously."