170 Podium Testimonials

“Once I saw the bad review, I called her up right away I sent her a reimbursement check for a mattress topper she purchased to make the mattress softer. I also sent a technician out look at the box spring, which we are replacing for her. All of that effort paid off. She was so happy that she changed her one-star review to a five-star. Podium helped us do that. It helps us improve communication with literally each and every customer.”

“Our Google ratings just—they sucked—to say it frankly. It was really terrible.”

“I took a picture of our restaurant- it was empty. I just said ‘hey, this is what’s going on right now. Last week was our worst week ever and nobody expected this, but it came.”

“Before Messaging Platform, we had a less than a 50% success rate calling our customers on the phone But, now we have a 90% success rate getting a hold of customers. Messaging Platform was everything I was looking for and more It just simplifies everything. This will be the way of communication between businesses and customers in the future, and it’s good to get a head start on it. It makes you look more professional, and people think we are on-the-ball as a business because of our ability to communicate on a level that they understand and appreciate.”

“We have been in business for 36 years because of our customer service Podium has really shown us that we had a huge gap in the opportunity to receive online reviews. We have so many fans out there, but we just weren’t inviting them to review us. Podium gave us the venue to do that. Now that we are, we’re just seeing tremendous results.”

"Thanks to the convenience of Webchat, Podium quickly became a standard part of the customer journey at Riddle’s Jewelry. To just simply send a message to the customer, it makes things so much simpler. We use it for letting our customers know when repairs, special orders, and cleaning checks are done. But it does more than just save time, it also helps them increase sales."

"Thanks to Podium we don’t spend 20 minutes on the phone, now we get replies in 20 seconds. Even the delivery drivers at On Call Event Rentals use Podium to coordinate deliveries, document customer preferences and send review invites. Customers can find On Call Event Rentals from Reviews, connect via Webchat and plan every last detail with the Messenger Platform. And that happens every day.”

“We were making hundreds of customers happy and satisfied each day, however, the majority of customers were not going online and sharing their experience. We’ve experienced a significant increase in all of our locations Google reviews and 5-star ratings. Our results with Podium has exceeded our greatest expectations."

"Podium has been a really positive experience for us. I would absolutely recommend it to any other furniture store.”

“We get a lot of people coming in and saying ‘I read [about] you online, and that’s what prompted us to come in and inquire about your products and services. As an added bonus, the new review system has become a powerful motivator for employees. I feel like it actually is a really good motivator to my sales staff because they get really pumped when they receive a review and the customer names them.”

“Podium’s Webchat provides more than just comfort to customers. It adds a layer of convenience.”

“We had a customer that gave us a less-than-six score because they felt lied to about a mattress. So we reached out, resolved the issue, and they came back and bought $15,000 worth of furniture.”

"When clients come in, they are already sold on our store because they have read the multitude of reviews we have thanks to Podium."

"So he googled us, liked our reviews, messaged us, came in, bought, and left us a review—the cycle is complete!"

“Since reviews and messaging are now part of our culture, getting reviews is a happy experience We now strive, in every communication and interaction with our customers to be a five star culture.”