“Being able to respond to reviews directly in Podium, as opposed to a third party, is helpful. And we use the leaderboard report as well so that we can rank locations and find areas of opportunity among the chain where we see a need for additional training.”

"Having a good online reputation with plenty of reviews greatly increases the effectiveness of any advertising."

“My staff is reporting higher levels of efficiency by using Messaging Platform, because they are not getting on the phone and having long phone calls Now with Messaging Platform we are able to give the customers what they want, when they want, and do it very quickly.”

“We really set out to get a toehold into a positive rating, and we did that very quickly From there, we tried to achieve some level of gravitas so that we were not just showing that we were good, but far outpacing what competitors we have in the marketplace. And …

“Before Messaging Platform, we had a less than a 50% success rate calling our customers on the phone But, now we have a 90% success rate getting a hold of customers. Messaging Platform was everything I was looking for and more It just simplifies everything. This will be the way …

“We have been in business for 36 years because of our customer service Podium has really shown us that we had a huge gap in the opportunity to receive online reviews. We have so many fans out there, but we just weren’t inviting them to review us. Podium gave us …

"Thanks to the convenience of Webchat, Podium quickly became a standard part of the customer journey at Riddle’s Jewelry. To just simply send a message to the customer, it makes things so much simpler. We use it for letting our customers know when repairs, special orders, and cleaning checks are …

"Thanks to Podium we don’t spend 20 minutes on the phone, now we get replies in 20 seconds. Even the delivery drivers at On Call Event Rentals use Podium to coordinate deliveries, document customer preferences and send review invites. Customers can find On Call Event Rentals from Reviews, connect via …

“We were making hundreds of customers happy and satisfied each day, however, the majority of customers were not going online and sharing their experience. We’ve experienced a significant increase in all of our locations Google reviews and 5-star ratings. Our results with Podium has exceeded our greatest expectations."

"Podium has been a really positive experience for us. I would absolutely recommend it to any other furniture store.”

“We get a lot of people coming in and saying ‘I read [about] you online, and that’s what prompted us to come in and inquire about your products and services. As an added bonus, the new review system has become a powerful motivator for employees. I feel like it actually …

“Podium’s Webchat provides more than just comfort to customers. It adds a layer of convenience.”

“We had a customer that gave us a less-than-six score because they felt lied to about a mattress. So we reached out, resolved the issue, and they came back and bought $15,000 worth of furniture.”

"When clients come in, they are already sold on our store because they have read the multitude of reviews we have thanks to Podium."

"So he googled us, liked our reviews, messaged us, came in, bought, and left us a review—the cycle is complete!"