170 Podium Testimonials

“Podium has given us another way—as a single location—to be a bigger player, to be like the big guys that have that capability of communicating with their customers.”

"Podium Webchat has worked out really great for us. If someone messages us between 9 p.m. and 7 a.m., they’re told that we’re not available 24/7 but that we’ll get back to them as soon as we open. We don’t lose them like we did previously."

"Podium has been a really positive experience for us. I would absolutely recommend it to any other furniture store.”

"Everybody has the power of a computer in their hand now, and that’s where the power lies I don’t care if it’s a teenager, or my 82-year-old grandmother, everybody is getting to the point where they’d rather text from a phone rather than have these lengthy phone calls or fill out these long forms. Podium allows us to do that now.”

“Reviews impact my buyer’s decisions That’s what I have seen, and that is what the data says. So I know if we have enough good reviews, people who are looking for carpet cleaners and run across my business will give us the nod.”

"If we care about the tenants, that means we care about our employees and Podium helps us set that standard.”

“There was no big effort in terms of getting more reviews. I mean, you can ask people, but most don’t post positive reviews organically.”

"People don’t go to the second page in Google; they’re not looking for you. You need to be at the top of the list.”

"30% of the people who come through our doors started their conversation with Couch Potatoes on our website through Webchat."

"We love the transparency and how it unifies our team."

"Podium helps bring customers back and keep them engaged."

"What really sets us apart are the experiences we're able to create."

“As somebody is now in your text inbox, that’s a very familiar friendly place So I think it helps you earn some trust with the customer because it’s not like they’re emailing with some nameless entity.”

“Our sales have increased. Our traffic has increased, and our customers aren’t shy to tell us it’s because of our reviews."

“Once I saw the bad review, I called her up right away I sent her a reimbursement check for a mattress topper she purchased to make the mattress softer. I also sent a technician out look at the box spring, which we are replacing for her. All of that effort paid off. She was so happy that she changed her one-star review to a five-star. Podium helped us do that. It helps us improve communication with literally each and every customer.”