170 Podium Testimonials

“Once I saw the bad review, I called her up right away I sent her a reimbursement check for a mattress topper she purchased to make the mattress softer. I also sent a technician out look at the box spring, which we are replacing for her. All of that effort paid off. She was so happy that she changed her one-star review to a five-star. Podium helped us do that. It helps us improve communication with literally each and every customer.”

“Our Google ratings just—they sucked—to say it frankly. It was really terrible.”

“I took a picture of our restaurant- it was empty. I just said ‘hey, this is what’s going on right now. Last week was our worst week ever and nobody expected this, but it came.”

“Messaging Platform has been nice for us because not everyone has a Google or Facebook account, so they can just text us back with feedback Even if that feedback isn’t a review it lets us know they had a good experience and helps us build a better relationship with them.”

“When you do use current technology, the customer knows that you’re up-to-date If you’re up-to-date with communication, you’re up-to-date when it comes to fixing their cars. When they see that we are tech-savvy, they like that, because they know that we’re on the ball and can do things in a modern way.”

“We were looking to elevate our online presence, and wanted to make sure we were appearing when people were in need. We also wanted patients to understand that they have an option.”

“He was telling me that for a Google search there are different factors that play into it. You know it’s just not the highest rating.”

“We have found that if you preface the invitation by walking them through the process and asking them to leave a five-star review and a few comments, it increases your chances to secure a review.”

“I knew there had to be a way to get more of a response.”

“Podium has delivered month after month, year after year, and led the growth from the digital channel.”

“It’s really important that we’re constantly improving our reviews.”

"It’s so much easier. As part of our morning routine, we log into all our partner websites. Every time there’s an alert, the first person that responds to it takes it. We have a team of approximately 15 people that route incoming conversations.”

“Podium gives our customers a lot of options So if a customer doesn’t have a Google account, you can send them to your Facebook site, and if they don’t have Facebook you can send them to the Better Business Bureau, which is fantastic.”

“I also have customers that will respond through the Messaging Platform after leaving a review and put in a request for other services. So, it has been a great means of communication, and it’s also an opportunity for me to thank customers for the feedback that they’re leaving for us.”

"Everybody has the power of a computer in their hand now, and that’s where the power lies I don’t care if it’s a teenager, or my 82-year-old grandmother, everybody is getting to the point where they’d rather text from a phone rather than have these lengthy phone calls or fill out these long forms. Podium allows us to do that now.”