170 Podium Testimonials

“All my staff needed to know was how to push the button to send an invitation, which requires minimal effort from them.”

“We had a customer that gave us a less-than-six score because they felt lied to about a mattress. So we reached out, resolved the issue, and they came back and bought $15,000 worth of furniture.”

"Online reviews can either trumpet the sound of success, or ring the death knell for small businesses."

“When you do use current technology, the customer knows that you’re up-to-date If you’re up-to-date with communication, you’re up-to-date when it comes to fixing their cars. When they see that we are tech-savvy, they like that, because they know that we’re on the ball and can do things in a modern way.”

“We were looking to elevate our online presence, and wanted to make sure we were appearing when people were in need. We also wanted patients to understand that they have an option.”

“He was telling me that for a Google search there are different factors that play into it. You know it’s just not the highest rating.”

“We have found that if you preface the invitation by walking them through the process and asking them to leave a five-star review and a few comments, it increases your chances to secure a review.”

“I knew there had to be a way to get more of a response.”

“Podium has delivered month after month, year after year, and led the growth from the digital channel.”

“It’s really important that we’re constantly improving our reviews.”

“Our Google ratings just—they sucked—to say it frankly. It was really terrible.”

"It’s so much easier. As part of our morning routine, we log into all our partner websites. Every time there’s an alert, the first person that responds to it takes it. We have a team of approximately 15 people that route incoming conversations.”

“Podium gives our customers a lot of options So if a customer doesn’t have a Google account, you can send them to your Facebook site, and if they don’t have Facebook you can send them to the Better Business Bureau, which is fantastic.”

“I also have customers that will respond through the Messaging Platform after leaving a review and put in a request for other services. So, it has been a great means of communication, and it’s also an opportunity for me to thank customers for the feedback that they’re leaving for us.”

"Everybody has the power of a computer in their hand now, and that’s where the power lies I don’t care if it’s a teenager, or my 82-year-old grandmother, everybody is getting to the point where they’d rather text from a phone rather than have these lengthy phone calls or fill out these long forms. Podium allows us to do that now.”