75 PerfectServe Testimonials

“The ED staff never knew who was on call. The schedule wouldn’t get disseminated properly or got lost. It was a major bottleneck.”

“We have an enhanced level of engagement with our patients. The program design makes the messaging personalized and relevant for each patient, and the automation allows us to do more with our current staffing.”

"Without a doubt, the PerfectServe project has been one of the quickest and easiest implementations we have experienced at KU MedWest. We were able to go live within a matter of weeks, and more importantly, our staff began to experience the benefits of more informed patients within days of the launch."

"We implemented PerfectServe's solution systemwide as one of the communication platforms of the Patient Command Center, a centralized hub that fosters the safe management and timely placement of patients across 3,500 total beds."

“In the midst of the global pandemic, UT Medical Center has been running at more than 100% capacity for months. We simply don’t have time to waste.”

"As we started to better understand COVID-19—how transmissible it was, how much isolation it was causing—we realized [PerfectServe’s Clinical Collaboration] solution was precisely what we needed to facilitate safe, reliable, and effective communication among clinical staff."

"I have nothing but good things to say about Provider Scheduling powered by Lightning Bolt. It saves me countless hours by creating the schedule and allowing providers to manage their requests. The system is absolutely fantastic."

"We wanted to make sure we took the nursing workflow into consideration, but it had to work for our providers, too, or we knew they would never install the app.”

"To be able to see who is the surgeon that’s going to be taking this case, who’s the radiologist on call, who’s the infectious disease provider on call—all at a glance— that just has huge value to an organization for patient safety and workflow efficiency.”

"All managers receive a backup notification when a provider hasn’t responded within 45 minutes. In this way, no calls are ever missed.”

"Utilizing Lightning Bolt has benefited both our patients and our physicians."

“(Lightning Bolt) significantly improves physician engagement and reduces burnout by creating fair and flexible schedules that support work-life balance—even during the COVID-19 pandemic.”

"Once the physicians realized how easy it was to use PerfectServe, they began signing up to access the application—more than 1,000 physicians have signed on for the voluntary service. Adoption at all five hospitals has been more rapid than expected. Physician leaders at our hospitals have been happy with PerfectServe and have been really helpful in getting the message out to other physicians."

"We measured our response time to critical lab alerts across 1,100 results and achieved a 42% improvement in acknowledgment times. The fastest alert read was two seconds, the fastest acknowledgment 7 seconds the median acknowledgment, one minute, 23 seconds."

"We were doing about 30-40 overheads a week. Any time a doctor would walk away from a unit, they would call us to overhead page them."