75 PerfectServe Testimonials

"It makes getting ahold of other physicians a lot easier—it facilitates communication and makes it more reliable."

"We implemented PerfectServe really quickly. And we were able to roll out the new technology without significant problems. Initially we were concerned that patients would dislike the lack of live interaction that they had previously with answering services, but I’ve received no complaints."

“[The previous] process ate crucial minutes and seconds in the critical doorto-balloon time. The operators were limited by the technology they had, resulting in increased wait times.”

“Any software can make a schedule, but Lightning Bolt’s software generates a schedule that’s optimized for the unique needs of each of the providers.”

"To be able to see who is the surgeon that’s going to be taking this case, who’s the radiologist on call—all at a glance—that just has huge value to an organization for patient safety and workflow efficiency."

“PerfectServe is our ‘black box’ for communications that lets us piece together exactly what happened and when.”

“Every unit had a three-ring binder that basically had a copy of the paper schedule. Everybody got a paper copy of it and put it in the three-ring binder and that was the call schedule for the month. Hopefully it was accurate, sometimes it wasn’t."

"The product is good at supporting our interoperability goals. It is very client driven. Lightning Bolt is ready and willing to make it work. They offer a product that gets things done."

"The thing I love most about Lightning Bolt that I haven't seen with other scheduling systems is how user-friendly it is. The residents are able to view their schedule and swap shifts and things that that they would usually have to send an email and have approved."

"I used to find it very stressful to try to create a manual schedule for the size our group had become. So having Lightning Bolt do it for us has, I would say, provided both scheduler satisfaction and physician satisfaction."

"PerfectServe is a powerful channel for communicating directly with customers and gathering real-time feedback. We value our relationship with PerfectServe."

"Our Simple Admit completion rates have skyrocketed with PerfectServe. My staff used to note that almost all medical histories were completed over the phone, but now this number has flip-flopped with most patients using the link they get via text to complete their histories."

"PerfectServe provides an easy and reliable way for us to communicate with patients. Staff time spent tracking down patients to provide instructions and reminders has decreased and our patients now walk through our doors more prepared for surgery."

"We achieved rapid rehabilitation referral through accurate and immediate communication between the ED clinical team and community-based treatment facilities."

"We implemented PerfectServe's solution systemwide as one of the communication platforms of the Patient Command Center, a centralized hub that fosters the safe management and timely placement of patients across 3,500 total beds."