“What we were able to do in a lot of our larger practices that have lots of non-urgent calls is we have a lot of people working that bucket. They can go in, listen to the message when they get free time, work the message, mark it as complete, and …

"We were skeptical as to whether older patients would use this channel, but the response has been impressive. We have such a hard time getting some patients to answer a phone call, yet they will respond to assessments delivered by text. This saves valuable time for our nurses every day …

“It really helps to have such clear, objective evidence for the physicians. Most of the time, showing them the reports is enough to prevent future incidents.”

“[The previous] process ate crucial minutes and seconds in the critical doorto-balloon time. The operators were limited by the technology they had, resulting in increased wait times.”

“Not all practices are the same, and PerfectServe’s understanding of this was critical to our success.”

“Any software can make a schedule, but Lightning Bolt’s software generates a schedule that’s optimized for the unique needs of each of the providers.”

"To be able to see who is the surgeon that’s going to be taking this case, who’s the radiologist on call—all at a glance—that just has huge value to an organization for patient safety and workflow efficiency."

“PerfectServe is our ‘black box’ for communications that lets us piece together exactly what happened and when.”

“Every unit had a three-ring binder that basically had a copy of the paper schedule. Everybody got a paper copy of it and put it in the three-ring binder and that was the call schedule for the month. Hopefully it was accurate, sometimes it wasn’t."

"The product is good at supporting our interoperability goals. It is very client driven. Lightning Bolt is ready and willing to make it work. They offer a product that gets things done."

"The thing I love most about Lightning Bolt that I haven't seen with other scheduling systems is how user-friendly it is. The residents are able to view their schedule and swap shifts and things that that they would usually have to send an email and have approved."

"I used to find it very stressful to try to create a manual schedule for the size our group had become. So having Lightning Bolt do it for us has, I would say, provided both scheduler satisfaction and physician satisfaction."

"PerfectServe is a powerful channel for communicating directly with customers and gathering real-time feedback. We value our relationship with PerfectServe."

"Our Simple Admit completion rates have skyrocketed with PerfectServe. My staff used to note that almost all medical histories were completed over the phone, but now this number has flip-flopped with most patients using the link they get via text to complete their histories."

"PerfectServe provides an easy and reliable way for us to communicate with patients. Staff time spent tracking down patients to provide instructions and reminders has decreased and our patients now walk through our doors more prepared for surgery."