“We were looking for a mechanism to contact both the neurologist and the neuroendovascular physician at the same time. We realized that PerfectServe — which we were in the process of setting up for all providers — would let us alert more than one person at a time, provide a …

“We have an enhanced level of engagement with our patients. The program design makes the messaging personalized and relevant for each patient, and the automation allows us to do more with our current staffing.”

"It makes getting ahold of other physicians a lot easier—it facilitates communication and makes it more reliable."

"This has been an amazing feature for our providers. They don’t have to worry about trying to hide their number and having the call display as an ‘unknown caller,’ which typically people avoid answering. It is as easy as clicking on the hyperlinked phone number in the app."

“Our code stroke team relies on PerfectServe technology to ensure timely responses to patients who need fast and effective care.”

"The biggest problems we were trying to solve were errors such as not getting into contact with the correct providers. Our call paging system did not have access to the person on call, whether it was due to changes in the schedules, the schedule not being updated by the correct …

"PerfectServe on smartphones was a game changer for our nurses! To be able to send and receive messages at the point of care was key. It was a huge satisfier for nurses and physicians."

“[The implementation specialist] was very helpful in being able to create the lines and the scheduling and being able to send me information about how to use the app and how to get set up.”

“What’s really great about PerfectServe is, when a patient calls in, it’s all automated. So you not only get the phone number, but you get the patient’s voice message as well. I get all the messages and have no problems. I absolutely, positively love it!”

“Our goal was to really make [implementation] seamless without placing the burden of work on any direct bedside caregivers, whether that be a nurse, a tech, a physician. We’ve been able to start to show [the providers] the little things we can do with technology to really reduce that end …

“[The previous] process ate crucial minutes and seconds in the critical door-to-balloon time. The operators were limited by the technology they had, resulting in increased wait times.”

“What we were able to do in a lot of our larger practices that have lots of non-urgent calls is we have a lot of people working that bucket. They can go in, listen to the message when they get free time, work the message, mark it as complete, and …

“Once the physicians realized how easy it was to use PerfectServe, they began signing up to access the application— more than 1,000 physicians have signed on for the voluntary service. Adoption at all five hospitals has been more rapid than expected. Physician leaders at our hospitals have been happy with …

“I don’t have to think about PerfectServe—you guys do a great job. My surgeon is happy; all my doctors and staff are happy.”

“It really helps to have such clear, objective evidence for the physicians. Most of the time, showing them the reports is enough to prevent future incidents.”