75 PerfectServe Testimonials

“[The previous] process ate crucial minutes and seconds in the critical door-to-balloon time. The operators were limited by the technology they had, resulting in increased wait times.”

"Our Simple Admit completion rates have skyrocketed with PerfectServe. My staff used to note that almost all medical histories were completed over the phone, but now this number has flip-flopped with most patients using the link they get via text to complete their histories."

"Historically residents and physicians were paging and waiting on call-backs. Now they use PerfectServe to quickly and securely trade information back and forth."

"We were doing about 30-40 overheads a week. Any time a doctor would walk away from a unit, they would call us to overhead page them."

"This has been an amazing feature for our providers. They don’t have to worry about trying to hide their number and having the call display as an ‘unknown caller,’ which typically people avoid answering. It is as easy as clicking on the hyperlinked phone number in the app."

“Our code stroke team relies on PerfectServe technology to ensure timely responses to patients who need fast and effective care.”

"The biggest problems we were trying to solve were errors such as not getting into contact with the correct providers. Our call paging system did not have access to the person on call, whether it was due to changes in the schedules, the schedule not being updated by the correct people, or not having the right information in the system. PerfectServe alleviated a lot of these issues for us."

"PerfectServe on smartphones was a game changer for our nurses! To be able to send and receive messages at the point of care was key. It was a huge satisfier for nurses and physicians."

“[The implementation specialist] was very helpful in being able to create the lines and the scheduling and being able to send me information about how to use the app and how to get set up.”

“What’s really great about PerfectServe is, when a patient calls in, it’s all automated. So you not only get the phone number, but you get the patient’s voice message as well. I get all the messages and have no problems. I absolutely, positively love it!”

“Our goal was to really make [implementation] seamless without placing the burden of work on any direct bedside caregivers, whether that be a nurse, a tech, a physician. We’ve been able to start to show [the providers] the little things we can do with technology to really reduce that end user burden of work. And it’s really helped us to drive different platforms forward.”

“What we were able to do in a lot of our larger practices that have lots of non-urgent calls is we have a lot of people working that bucket. They can go in, listen to the message when they get free time, work the message, mark it as complete, and move on to the next thing. That allows us to have a collaborative approach if we need to send that message to a different provider if it wasn’t meant for us, cancel that appointment, or follow up with that patient. Whatever [the reason for the outreach is], we don’t have one person that has to be responsible for that.”

“Once the physicians realized how easy it was to use PerfectServe, they began signing up to access the application— more than 1,000 physicians have signed on for the voluntary service. Adoption at all five hospitals has been more rapid than expected. Physician leaders at our hospitals have been happy with PerfectServe and have been really helpful in getting the message out to other physicians.”

“I don’t have to think about PerfectServe—you guys do a great job. My surgeon is happy; all my doctors and staff are happy.”

“It really helps to have such clear, objective evidence for the physicians. Most of the time, showing them the reports is enough to prevent future incidents.”