79 PerfectServe Testimonials

"Our hospitalists have used patient-centered communications from the beginning of our engagement with PerfectServe. And now that nurses and physicians have the same access, I can pull up a patient’s name and see exactly which physicians are listed in the chart for any service I need."

"This has been an amazing feature for our providers. They don’t have to worry about trying to hide their number and having the call display as an ‘unknown caller,’ which typically people avoid answering. It is as easy as clicking on the hyperlinked phone number in the app."

“We were looking for a mechanism to contact both the neurologist and the neuroendovascular physician at the same time. We realized that PerfectServe — which we were in the process of setting up for all providers — would let us alert more than one person at a time, provide a backup, and track calls.”

"Our practice is running more smoothly now because of PerfectServe."

“We have an enhanced level of engagement with our patients. The program design makes the messaging personalized and relevant for each patient, and the automation allows us to do more with our current staffing.”

"We were skeptical as to whether older patients would use this channel, but the response has been impressive. We have such a hard time getting some patients to answer a phone call, yet they will respond to assessments delivered by text. This saves valuable time for our nurses every day and helps us reach those in need more quickly."

"The results spoke for themselves. It was clear right away how the quality of care we provide to our patients and information we have for our teams could be improved with this tool."

"PerfectServe has improved our clinical response time, ensured HIPAA-compliant communications, and saved money by converting variable expenses to a lower, fixed cost."

“The ED staff never knew who was on call. The schedule wouldn’t get disseminated properly or got lost. It was a major bottleneck.”

“The Joint Commission wants to see that we’ve collected 95 percent or more of the data, not 70 percent. Using PerfectServe we’re able to get these numbers in an automated fashion in very close to real time.”

“Everything was paper. Nothing was in the system. The work was tedious, and it was difficult to get the latest updates out to everyone quickly. Plus the schedules might not get posted right away— or at all—so there was a lot of confusion with service calls.”

“[Using PerfectServe] cuts down on the guesswork—calling the wrong doctor and then tracking down the right information. The time savings is obviously beneficial to the patient.”

“PerfectServe is an absolute no-brainer. If you want to decrease staff time dedicated to managing a paper process, this is the system to use.”

“[PerfectServe] has almost eliminated the amount of overheads we do on a general basis. So, now with PerfectServe, it has dramatically reduced the amount of overhead noise in the hospital.”

“[The previous] process ate crucial minutes and seconds in the critical doorto-balloon time. The operators were limited by the technology they had, resulting in increased wait times.”