75 PerfectServe Testimonials

"I really would recommend PerfectServe to any office. I was impressed not only by the answering service replacement, but also by the PerfectServe team’s follow-up after we went live. The professional services rep would follow-up with me via email — she was very easy to get ahold of. There was no chasing my tail trying to reach somebody when I had a question. I can’t say enough about how easy and enjoyable PerfectServe is to work with."

“PerfectServe is an absolute no-brainer. If you want to decrease staff time dedicated to managing a paper process, this is the system to use.”

"I used to find it very stressful to try to create a manual schedule for the size our group had become. So having Lightning Bolt do it for us has, I would say, provided both scheduler satisfaction and physician satisfaction."

"Our practice is running more smoothly now because of PerfectServe."

“We have an enhanced level of engagement with our patients. The program design makes the messaging personalized and relevant for each patient, and the automation allows us to do more with our current staffing.”

"We were skeptical as to whether older patients would use this channel, but the response has been impressive. We have such a hard time getting some patients to answer a phone call, yet they will respond to assessments delivered by text. This saves valuable time for our nurses every day and helps us reach those in need more quickly."

"The results spoke for themselves. It was clear right away how the quality of care we provide to our patients and information we have for our teams could be improved with this tool."

"PerfectServe has improved our clinical response time, ensured HIPAA-compliant communications, and saved money by converting variable expenses to a lower, fixed cost."

“We were looking for a mechanism to contact both the neurologist and the neuroendovascular physician at the same time. We realized that PerfectServe — which we were in the process of setting up for all providers — would let us alert more than one person at a time, provide a backup, and track calls.”

“The ED staff never knew who was on call. The schedule wouldn’t get disseminated properly or got lost. It was a major bottleneck.”

“The Joint Commission wants to see that we’ve collected 95 percent or more of the data, not 70 percent. Using PerfectServe we’re able to get these numbers in an automated fashion in very close to real time.”

“Everything was paper. Nothing was in the system. The work was tedious, and it was difficult to get the latest updates out to everyone quickly. Plus the schedules might not get posted right away— or at all—so there was a lot of confusion with service calls.”

“[Using PerfectServe] cuts down on the guesswork—calling the wrong doctor and then tracking down the right information. The time savings is obviously beneficial to the patient.”

“[PerfectServe] has almost eliminated the amount of overheads we do on a general basis. So, now with PerfectServe, it has dramatically reduced the amount of overhead noise in the hospital.”

“[The previous] process ate crucial minutes and seconds in the critical doorto-balloon time. The operators were limited by the technology they had, resulting in increased wait times.”