79 PerfectServe Testimonials

"Our hospitalists have used patient-centered communications from the beginning of our engagement with PerfectServe. And now that nurses and physicians have the same access, I can pull up a patient’s name and see exactly which physicians are listed in the chart for any service I need."

"This has been an amazing feature for our providers. They don’t have to worry about trying to hide their number and having the call display as an ‘unknown caller,’ which typically people avoid answering. It is as easy as clicking on the hyperlinked phone number in the app."

“We were looking for a mechanism to contact both the neurologist and the neuroendovascular physician at the same time. We realized that PerfectServe — which we were in the process of setting up for all providers — would let us alert more than one person at a time, provide a backup, and track calls.”

"PerfectServe reduces the need for lengthy call cycles because our nurses the physician directly."

"We needed better systems and standards for all clinical communications within the office."

"In talking to peers in other services, like trauma, they can’t wait to get the system implemented. They have to deal with manual records and weekly reports. PerfectServe gives us automated, real-time information."

"If they have set their preferences to call directly, I will ring and the physician will answer immediately. Or I can text the patient’s status via the web link, which the physicians like because it saves them having to call back."

"The best part of PerfectServe is being able to text. I can include information specific to the patient. Plus, I have proof that the message was sent."

"Without all the ‘noise’ on how to communicate to whom, we could focus on the timely and safe delivery of patient care."

"Before PerfectServe, nurses spent a significant amount of time contacting physicians which sometimes translated into delays in care."

"PerfectServe has changed contacting physicians from a 10-step process to a one-step process."

"We continue to receive calls from patients, but not from staff in the hospitals or dialysis units. Our medical assistants have more time for patient care."

"We implemented PerfectServe really quickly. And we were able to roll out the new technology without significant problems. Initially we were concerned that patients would dislike the lack of live interaction that they had previously with answering services, but I’ve received no complaints."

"I really would recommend PerfectServe to any office. I was impressed not only by the answering service replacement, but also by the PerfectServe team’s follow-up after we went live. The professional services rep would follow-up with me via email — she was very easy to get ahold of. There was no chasing my tail trying to reach somebody when I had a question. I can’t say enough about how easy and enjoyable PerfectServe is to work with."

"The patient gets a quick call back from the right doctor, and they appreciate that."