"We needed better systems and standards for all clinical communications within the office."

"The biggest problems we were trying to solve were errors such as not getting into contact with the correct providers. Our call paging system did not have access to the person on call, whether it was due to changes in the schedules, the schedule not being updated by the correct …

“Taking call is a very critical piece of my practice. [Call] can create stress and disruption. Any cost-effective way to reduce that burden can improve physician quality of life and our ability to recruit new providers.”

"It’s a big benefit to have a history of the messages sent. So, when it’s necessary to follow a paper trail to address an issue or concern, I have an actual record of what was sent and when. Before PerfectServe, I didn’t have that capability."

"PerfectServe reduces the need for lengthy call cycles because our nurses the physician directly."

"In talking to peers in other services, like trauma, they can’t wait to get the system implemented. They have to deal with manual records and weekly reports. PerfectServe gives us automated, real-time information."

"If they have set their preferences to call directly, I will ring and the physician will answer immediately. Or I can text the patient’s status via the web link, which the physicians like because it saves them having to call back."

"The best part of PerfectServe is being able to text. I can include information specific to the patient. Plus, I have proof that the message was sent."

"Without all the ‘noise’ on how to communicate to whom, we could focus on the timely and safe delivery of patient care."

"Before PerfectServe, nurses spent a significant amount of time contacting physicians which sometimes translated into delays in care."

"PerfectServe has changed contacting physicians from a 10-step process to a one-step process."

"We continue to receive calls from patients, but not from staff in the hospitals or dialysis units. Our medical assistants have more time for patient care."

"We implemented PerfectServe really quickly. And we were able to roll out the new technology without significant problems. Initially we were concerned that patients would dislike the lack of live interaction that they had previously with answering services, but I’ve received no complaints."

"I really would recommend PerfectServe to any office. I was impressed not only by the answering service replacement, but also by the PerfectServe team’s follow-up after we went live. The professional services rep would follow-up with me via email — she was very easy to get ahold of. There was …

"The patient gets a quick call back from the right doctor, and they appreciate that."