79 PerfectServe Testimonials

"Historically residents and physicians were paging and waiting on call-backs. Now they use PerfectServe to quickly and securely trade information back and forth."

"To be able to see who is the surgeon that’s going to be taking this case, who’s the radiologist on call, who’s the infectious disease provider on call—all at a glance— that just has huge value to an organization for patient safety and workflow efficiency.”

"We implemented PerfectServe really quickly. And we were able to roll out the new technology without significant problems. Initially we were concerned that patients would dislike the lack of live interaction that they had previously with answering services, but I’ve received no complaints."

"PerfectServe reduces the need for lengthy call cycles because our nurses the physician directly."

"We needed better systems and standards for all clinical communications within the office."

"In talking to peers in other services, like trauma, they can’t wait to get the system implemented. They have to deal with manual records and weekly reports. PerfectServe gives us automated, real-time information."

"If they have set their preferences to call directly, I will ring and the physician will answer immediately. Or I can text the patient’s status via the web link, which the physicians like because it saves them having to call back."

"The best part of PerfectServe is being able to text. I can include information specific to the patient. Plus, I have proof that the message was sent."

"Without all the ‘noise’ on how to communicate to whom, we could focus on the timely and safe delivery of patient care."

"Before PerfectServe, nurses spent a significant amount of time contacting physicians which sometimes translated into delays in care."

"PerfectServe has changed contacting physicians from a 10-step process to a one-step process."

"We continue to receive calls from patients, but not from staff in the hospitals or dialysis units. Our medical assistants have more time for patient care."

"I really would recommend PerfectServe to any office. I was impressed not only by the answering service replacement, but also by the PerfectServe team’s follow-up after we went live. The professional services rep would follow-up with me via email — she was very easy to get ahold of. There was no chasing my tail trying to reach somebody when I had a question. I can’t say enough about how easy and enjoyable PerfectServe is to work with."

"The patient gets a quick call back from the right doctor, and they appreciate that."

"Our practice is running more smoothly now because of PerfectServe."