75 PerfectServe Testimonials

"Before PerfectServe, getting a follow-up appointment scheduled could take all day, and often the patients would simply leave without an appointment."

"PerfectServe is a powerful channel for communicating directly with customers and gathering real-time feedback. We value our relationship with PerfectServe."

"We needed better systems and standards for all clinical communications within the office."

"My goal is to make patient information as secure as possible. What keeps me up at night is portable devices — they are prevalent, and it’s really difficult to make sure that all devices on our campus are secure. PerfectServe helps address this worry."

"He felt the process was not as user-friendly as PerfectServe."

"We were waiting for years for something like this. I can’t say enough about PerfectServe."

"It is so easy for any staff member—physician, nurse or administrator—to contact a physician. We dial one five-digit number and tell PerfectServe who we are trying to reach, and PerfectServe does it for us."

"It makes getting ahold of other physicians a lot easier—it facilitates communication and makes it more reliable."

"Our nurses felt immediate relief in terms of nursing tasks. There is just one number to remember, and they can count on the call list being up-to-date."

"Make a site visit to a place that is effectively using PerfectServe and talk to the staff. You’ll get a better idea of how beneficial it really is."

"Our hospitalists have used patient-centered communications from the beginning of our engagement with PerfectServe. And now that nurses and physicians have the same access, I can pull up a patient’s name and see exactly which physicians are listed in the chart for any service I need."

"Our bedside nurses do not have to sit at a desk and wait for a callback. PerfectServe enables them to get real-time answers faster and more efficiently. It takes the guesswork out of coordinating patient care."

"Historically residents and physicians were paging and waiting on call-backs. Now they use PerfectServe to quickly and securely trade information back and forth."

"PerfectServe has provided our team notification process that has allowed us to reduce patient care delays and attend to the patients’ needs in a more effective and timely manner."

"It’s a big benefit to have a history of the messages sent. So, when it’s necessary to follow a paper trail to address an issue or concern, I have an actual record of what was sent and when. Before PerfectServe, I didn’t have that capability."