62 Narvar Testimonials

"I wanted to make the most out of our customer service operations by reducing the number of calls about where packages were or to facilitate simple returns requests, and Narvar allowed us to do that."

“In the past, customers would contact us to initiate a return. Then they needed to pay for their shipping label and take their return to the post office."

“Narvar has transformed our post-purchase experience.”

"Our investment in Narvar has absolutely paid for itself—and then some."

"Narvar is spearheading the industry in terms of the solutions they provide. So while we did consider everybody else, we felt like we should join the best companies and implement Narvar."

"People didn’t know when they would arrive, which meant the hams were delivered without much awareness. They’re packed cold so they stay fresh, but even so, people are eager to receive their order since the majority arrive as a gift for a special occasion."

"Narvar was clearly better, and it offered us the undeniable opportunity to see more conversions."

"Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience."

“Retailers and department stores have the added complexity of managing returns for many different vendor partners. With Narvar’s intelligent routing and multi-label functionality, these businesses can provide an exceptional returns experience for their customers without breaking the bank or causing major headaches in their distribution centers.”

"What was probably five hours of work all the way around netted these recovered sales. It's really phenomenal."

“The Narvar and Zendesk integration makes it much quicker for support representatives to access tracking information. The feedback from the team is that they absolutely love the widget!”

“We were challenged with getting better reporting for the business, particularly logistics, and a more streamlined, scalable returns process.”

“We’re a smaller brand creating a high-quality product that’s made in a special, regenerative way — so customers have high expectations in every interaction they have with us."

“We want to create a very easy, self-service experience where the customer can get whatever he or she needs in that very moment, by looking at the website."

“I was actually shopping for shoes when I realized what Narvar could do for our business.”