61 Narvar Testimonials

“The Narvar platform has helped Sony PlayStation improve efficiencies while delivering engaging customer experiences throughout the post-purchase journey. We love that Monitor is really easy to configure and personalize. We have total visibility into what’s going on with our packages and can manage exceptions proactively. Keeping our delivery promise is key to the brand and Narvar has been a true partner in helping us achieve that.’’

“You have customs rules, call banks, dangerous goods documentation for batteries in some cases—all of that needs to be taken into account.”

"Narvar is spearheading the industry in terms of the solutions they provide. So while we did consider everybody else, we felt like we should join the best companies and implement Narvar."

"By deflecting calls about order status, we were able to greatly reduce seasonal impact and probably saved having to hire 2-3 customer service reps as a result."

"Our investment in Narvar has absolutely paid for itself—and then some."

"People didn’t know when they would arrive, which meant the hams were delivered without much awareness. They’re packed cold so they stay fresh, but even so, people are eager to receive their order since the majority arrive as a gift for a special occasion."

"Narvar was clearly better, and it offered us the undeniable opportunity to see more conversions."

"Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience."

“Retailers and department stores have the added complexity of managing returns for many different vendor partners. With Narvar’s intelligent routing and multi-label functionality, these businesses can provide an exceptional returns experience for their customers without breaking the bank or causing major headaches in their distribution centers.”

"What was probably five hours of work all the way around netted these recovered sales. It's really phenomenal."

“The Narvar and Zendesk integration makes it much quicker for support representatives to access tracking information. The feedback from the team is that they absolutely love the widget!”

“We were challenged with getting better reporting for the business, particularly logistics, and a more streamlined, scalable returns process.”

“We’re a smaller brand creating a high-quality product that’s made in a special, regenerative way — so customers have high expectations in every interaction they have with us."

“We want to create a very easy, self-service experience where the customer can get whatever he or she needs in that very moment, by looking at the website."

“In the past, customers would contact us to initiate a return. Then they needed to pay for their shipping label and take their return to the post office."