62 Narvar Testimonials

"Thanks to Narvar, our return rate has been decreasing and we’re recapturing more of that revenue. We’re able to create the premium return and exchange experience we want for our customers by giving them more intelligent choices with the maximum amount of options."

“That also demands that we make the best use of our time. The more we can do to passively educate and persuade consumers, the less our customer service reps need to do over the phone.”

"Narvar helps make purchases easier for our consumers. It helps us be more transparent and lets our customers really get to know and trust us. And that keeps them coming back."

"Narvar is spearheading the industry in terms of the solutions they provide. So while we did consider everybody else, we felt like we should join the best companies and implement Narvar."

"People didn’t know when they would arrive, which meant the hams were delivered without much awareness. They’re packed cold so they stay fresh, but even so, people are eager to receive their order since the majority arrive as a gift for a special occasion."

"Narvar was clearly better, and it offered us the undeniable opportunity to see more conversions."

"Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience."

“Retailers and department stores have the added complexity of managing returns for many different vendor partners. With Narvar’s intelligent routing and multi-label functionality, these businesses can provide an exceptional returns experience for their customers without breaking the bank or causing major headaches in their distribution centers.”

"What was probably five hours of work all the way around netted these recovered sales. It's really phenomenal."

“The Narvar and Zendesk integration makes it much quicker for support representatives to access tracking information. The feedback from the team is that they absolutely love the widget!”

“We were challenged with getting better reporting for the business, particularly logistics, and a more streamlined, scalable returns process.”

“We’re a smaller brand creating a high-quality product that’s made in a special, regenerative way — so customers have high expectations in every interaction they have with us."

“We want to create a very easy, self-service experience where the customer can get whatever he or she needs in that very moment, by looking at the website."

“In the past, customers would contact us to initiate a return. Then they needed to pay for their shipping label and take their return to the post office."

“I was actually shopping for shoes when I realized what Narvar could do for our business.”